Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g power (2021)
All Forum Topics
Options

9 Posts

11-21-2019

United States of America

7 Signins

77 Page Views

  • Posts: 9
  • Registered: ‎11-21-2019
  • Location: United States of America
  • Views: 77
  • Message 1 of 6

Verizon visual voicemail

2021-06-07, 20:23 PM

I can't seem to find or download the Visual Voicemail app for the moto G power 2021.I've always had it on my previous Moto phones but this one doesn't have it preloaded but I'm still paying for it. Anybody know how one gets it? 

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 2 of 6

Re:Verizon visual voicemail

2021-06-08, 18:04 PM

Hi Mikel1990,

 

I will try my best to help you with this. May I know where did you purchase your phone? We checked that your phone is a retail phone which means that it does not come in with preloaded carrier apps such as Verizon Visual Voicemail. 

 

Best regards,
Zeke
Motorola Support

 



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

9 Posts

11-21-2019

United States of America

7 Signins

77 Page Views

  • Posts: 9
  • Registered: ‎11-21-2019
  • Location: United States of America
  • Views: 77
  • Message 3 of 6

Re:Verizon visual voicemail

2021-06-09, 12:55 PM

I purchased the phone at Best Buy who checked my Verizon wireless account first for the "upgrade". 

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 4 of 6

Re:Verizon visual voicemail

2021-06-09, 18:13 PM

@ Mikel1990 wrote:

I purchased the phone at Best Buy who checked my Verizon wireless account first for the "upgrade". 

 

The Visual voicemail app from Verizon cannot be downloaded or installed it is only available for Verizon locked phones. They have provided you a retail device that does not have Verizon preloaded apps. We recommend to reach out to Best Buy about this.

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

4 Posts

02-23-2014

United States of America

1 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎02-23-2014
  • Location: United States of America
  • Views: 25
  • Message 5 of 6

Re:Verizon visual voicemail

2021-06-12, 2:48 AM

Verizon visual voicemail still works through the phone app however. It doesn't transcribe or anything, but you can see all your voicemails in a list, interact with them individually or together, listen without calling,etc.

 

 

My voicemail through the phone app did take nearly a Day before it was automatically connected to use Verizon visual voicemail.

 

Hope this helps someone someday.

 

Another thing with using this phone on VZW is at first my device wouldn't connect with VZW Message+ which is a great app imo as it autosyncs messages across all devices backing them up, allows you to schedule future messages, etc.

 

But I couldn't get the VZW Message+ 'service' to register for about 8 hours when I hopped on my parents wifi instead of the one at my apartment.

 

Again hopefully this helps someone who buys the phone unlocked from Best Buy or another retailer and has issues hooking it up to Verizon services.

Reply
Options

4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 6 of 6

Re:Verizon visual voicemail

2021-06-12, 19:01 PM

Hi Lamarrotems,

 

Thank you for providing some tips that might help the poster and other users that might encounter the same concern. 

 

Best regards,
Zeke
Motorola Support



Did someone help you today? Press the Thumbs up icon on the bottom right thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms