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Camera not working moto g power 2020

2020-05-03, 20:19 PM
I get an error message that my camera hardware is not working. Error code 53400001. I have gone through every step including a factory reset without reinstalling my apps. I still get the same error. Please help.
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Re:Camera not working moto g power 2020

2020-05-05, 14:47 PM

Hi adamspn,

 

Thanks for posting. Have you tried using a 3rd party camera app from the Google Play Store? Please also try to do a hardware test on the camera on the Moto Help/Device Help app.

 

Best regards,
Zeke
Motorola Support



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Re:Camera not working moto g power 2020

2020-08-03, 0:33 AM
Have tried to get camera to work. No dice !! What 3rd party apps do you suggest to try in google play. The Moto update button you suggest is not there. My next step is returning this phone. Please help.
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Re:Camera not working moto g power 2020

2020-08-04, 0:40 AM

This sounds like a hardware problem. I would suggest returning the device and exchanging it for another Moto G Power.

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Re:Camera not working moto g power 2020

2020-08-04, 15:54 PM

Hi Centabor,

 

Have you already tried performing a hardware test on the camera?

 

Best regards,
Zeke
Motorola Support



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