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2 Posts

07-15-2020

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Constant Refreshing issue

2020-07-15, 22:03 PM

I just purchased a new moto g power and have been having issues since day 1. The phone constantly refreshes, all of the apps. phone, messages, mail, etc. I have deleted all the apps and started from scratch adding apps one by one but then the refreshing issue comes back. I have factory reset the phone without re-installing the apps and still the issue persists. When I restart the phone after clearing cashes and resetting app preferences the issue disappears for about a day but then comes back. I am unsure how to proceed

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1974 Posts

03-11-2019

US

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Re:Constant Refreshing issue

2020-07-16, 12:49 PM

Hi Rvwiuff,

 

Thanks for reaching out to us. Can you tell us more how apps are refreshing? Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support



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2 Posts

07-15-2020

US

3 Signins

15 Page Views

  • Posts: 2
  • Registered: ‎07-15-2020
  • Location: US
  • Views: 15
  • Message 3 of 4

Re:Constant Refreshing issue

2020-07-17, 0:54 AM

I have updated the account with the phone information. As for the issue, It occurs regularly. It does not matter which app I am running, google chrome, phone, messages, etc., the screen will reload and take me to the top of the page and reset anything I have typed in either the webpage or in the search bar. often I'll be typing a message  in the messages app and the keyboard will disappear, sometimes deleting what I had just written. Other apps will just constantly refresh as well, Once the issue starts happening all apps on the phone are affected. If I clear the caches and close all running apps and restart the phone the issue disappears for a short period but returns within a day. I have already done a factory reset without quick installing all apps, but the issue has remained even with just the factory apps on the phone without me downloading anything new. This is a new phone and I'm disappointed that I am already having issues

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1974 Posts

03-11-2019

US

590 Signins

42140 Page Views

  • Posts: 1974
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 42140
  • Message 4 of 4

Re:Constant Refreshing issue

2020-07-17, 13:50 PM

Hi Rvwiuff,

 

That is not the normal phone behavior . Since you have already performed a factory reset and the issue still persists, we suggest returning it if you are within the return period.

 

Best regards,
Zeke
Motorola Support

 

 



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