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07-30-2021

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Dumb question - powering on

2021-07-30, 17:00 PM

Hi all,

 

I was powering on my MGP2020 (US retail, A11 with latest/June security patch) and didn't hold the power button for long enough; so, after the power button was released, the screen blinked with the usual boot Moto logo BUT with no backlight for like 1/3 of a second; then, the screen went completely black/turned off. Was it some kind of service mode I accidentally enabled or it was just a glitch? I'm just worried that I did something I shouldn't have and, now, it could become some kind of rare bootloop some users have.

 

Just a dumb question from a new android user.

 

Thank you in advance!

 

 

P.S.: the phone booted fine afterwards but that event gave me anxiety :(

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430 Posts

08-06-2019

United States of America

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Re:Dumb question - powering on

2021-07-30, 19:02 PM

Personally I wouldn't worry about it unless it happens again. My phone has glitched a few times. Usually the glitch disappears after a simple reboot. If you think it's a far more serious problem, you can always perform a Factory Reset and observe your phone's performance afterwards.

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3 Posts

07-30-2021

United States of America

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Re:Dumb question - powering on

2021-07-30, 20:09 PM

Thank you for the advice!

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724 Posts

02-18-2019

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Re:Dumb question - powering on

2021-07-31, 21:31 PM

@ Sir Racealot wrote:

Thank you for the advice!

 

Hi,

 

I agree with @Presto8. Most of the unusual behavior of the phone can be fixed with a reboot as well as a factory data reset. I suggest observing the phone if this event happens again and report it to us. Thank you.

 

Regards,
Mary
Motorola Support



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3 Posts

07-30-2021

United States of America

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Re:Dumb question - powering on

2021-07-31, 23:15 PM

Hi Mary,

 

Thank you very much for help!

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