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06-27-2020

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  • Message 11 of 18

Re:Google Voice not working on Moto G Power

2020-06-27, 21:30 PM
I also am experiencing this identical issue. I logged the problem to Google. They say the message will be sent to their development team. Have you heard anything new?
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07-06-2020

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  • Message 12 of 18

Re:Google Voice not working on Moto G Power

2020-07-06, 23:16 PM
This looks to be also affecting the Stylus line as well. At least for a workaround, we have to use the Google voice app to make calls for now.
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  • Message 13 of 18

Re:Google Voice not working on Moto G Power

2020-07-07, 1:13 AM

Figured out with my mom and I Moto G Stylus at least. Apparently there is a new permission setting in Android 10 that needs to be set before it will redirect calls to Google Voice

 

Go to System Settings > Apps and Notifications > Default Apps > Call redirecting app and select Voice. Then the phone app will let you redirect calls through Google Voice.

 

I had a feeling that it was a permission issue, but just didn't know where to look till I stumbled upon setting a default calling app in android 10.

 

I hope this helps someone else who is having this issue. This should help those with the Moto G Power as well since it basically the same as the Stylus.

 

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1896 Posts

03-11-2019

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  • Message 14 of 18

Re:Google Voice not working on Moto G Power

2020-07-07, 16:44 PM

@Friar19,

 

There is no update yet from out team but we are still actively investigating this issue.

 

@odysseywestra,

 

Thank you for sharing your solution. Hopefully, this would help other users who are having the issue.

 

Best regards,
Zeke
Motorola Support



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26 Posts

04-27-2010

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  • Message 15 of 18

Re:Google Voice not working on Moto G Power

2020-07-09, 22:35 PM

It has been over a month -- just wondering if there is any word. It is a pain to use my phone this way, though I am making do. The Android Phone app is much better for placing and managing calls than is the GV app.

 

 

Thanks

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  • Message 16 of 18

Re:Google Voice not working on Moto G Power

2020-07-14, 15:12 PM

Hi dwhiting56,

 

The investigation are open on this case. We'll try to get an update from our team. 

 

Best regards,
Zeke
Motorola Support



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1 Posts

08-05-2020

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  • Message 17 of 18

Re:Google Voice not working on Moto G Power

2020-08-05, 17:43 PM

I have the same exact issue and am also waiting for an answer.  Except that I also can't get incoming calls at all. They go straight to the cell carrier voice mail.

I added the permission suggested above and nothing changed.

Mark

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1896 Posts

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  • Message 18 of 18

Re:Google Voice not working on Moto G Power

2020-08-13, 19:41 PM

Hi Markitude,

 

Have you tried the troubleshooting step provided by other users? Please also update your profile with the Phone Model, carrier and IMEI.

 

Best regards,
Zeke
Motorola Support



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