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1 Posts

09-16-2020

US

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Low Speaker Phone (speakerphone) Volume

2020-09-16, 17:05 PM

The speaker phone volume is relatively low even with Call Volume set at the highest point - to low to be usable under any but very quiet conditions. The other volume settings (media, ring, and alarm) are all suitably loud, that is, much louder than the speaker call volume. The bottom and top speakers both are working during speaker phone calls. I have gone through each of the steps recommended by the virtual assistant up through and including Safe Mode. I have not performed a factory reset.

 

Any help?

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129 Posts

08-06-2019

US

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  • Posts: 129
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Re:Low Speaker Phone (speakerphone) Volume

2020-09-16, 21:16 PM

Here are a few suggestions:

 

1) Boot your phone into Safe Mode again. See if the problem with your speaker phone still occurs.  If it doesn't then a third-party app maybe causing the problem. 

 

2) Perform a Factory Reset

 

3) Go to the Moto "Device Help" app in your App Drawer. The Moto "Device Help" app has an icon with a blue question mark inside a white circle.  Once you tap on it, go to Device Diagnosis>Hardware Test. Please proceed to test the Speaker, Receiver and Volume Button. If the hardware tests fails please take a screenshot of the Hardware Test page and contact Motorola Customer Support for a repair request. If the window of return hasn't expired then you can request a full refund or exchange from the vendor.

 

 

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