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1 Posts

10-19-2020

US

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Moto G Power Bluetooth "skipping" issue

2020-10-19, 7:53 AM

Hi,

In the past week I've ran into an issue with my G Power. When I'm listening to Spotify or Youtube while using bluetooth devices it is losing audio for about 5 seconds (almost like a cd skipping) 

This devices I tried it on are:

Galaxy Buds (OE95)

Jbl E65BTNC (Headphones)

Scosche BTFM4 (Car radio adapter)

Any help would be fantastic 

Thank You

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2884 Posts

04-04-2018

IN

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Re:Moto G Power Bluetooth "skipping" issue

2020-10-19, 10:53 AM

@ AkYank98 wrote:
 

 

Hi,

In the past week I've ran into an issue with my G Power. When I'm listening to Spotify or Youtube while using bluetooth devices it is losing audio for about 5 seconds (almost like a cd skipping) 

This devices I tried it on are:

Galaxy Buds (OE95)

Jbl E65BTNC (Headphones)

Scosche BTFM4 (Car radio adapter)

Any help would be fantastic 

Thank You

 

Hi,

 

Sorry to know about this and thanks for reporting! May I know when did it start? I suggest you perform Clear Cache your Bluetooth-- go to Settings > Apps & notifications > Show system > Bluetooth > Storage > Clear Cache. 

 

Then remove all the saved devices and pair only with your Bluetooth headphone. Let me know if the skipping issue persists. 

 

I will be waiting for your response.

 

Regards,

Suman



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160 Posts

08-06-2019

US

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Re:Moto G Power Bluetooth "skipping" issue

2020-10-19, 18:21 PM

Try one of the following:

 

1. Ensure that you are using the latest version of Spotify & YouTube from the Play Store

 

2. Perform a Network Reset. Go to Settings>System>Reset Options>Reset WiFi, Mobile & Bluetooth

 

3. As a last resort, perform a Factory Reset. Go to Settings>System>Reset Options>Erase All Data(Factory Reset)

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