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Moto G Power - Phone drops at 15 minutes

2020-07-31, 15:49 PM


I have had this phone for 3 weeks or so and it consistently drops a call at the 15 minutes mark.  In fact today on a call, I was on the Verizon network (non wifi), it dropped 3 times at 15 minute mark.  Is there some setting I need to adjust on this.  I've had Motorola phones before and never had this issue.


Thanks for your help.




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Re:Moto G Power - Phone drops at 15 minutes

2020-08-01, 2:59 AM

If you're experiencing dropped calls, please contact your carrier. They can help troubleshoot and resolve this issue.


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Re:Moto G Power - Phone drops at 15 minutes

2020-08-04, 16:19 PM

Hi DJRichens,


I will be happy to assist you with this. Does this happen when making and receiving calls? Does this also happen on every call? Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Best regards,
Motorola Support

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