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91 Posts

02-18-2012

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Moto G Power face down, lift up, totally blank screen. Why?

2020-08-11, 19:45 PM

I've had Moto phones for years (still have several working E4s) but decided to get more current with the Moto G Power because my provider, Consumer Cellular, was selling them for $150. On every other Moto phone I've had, when the phone is face down, and I pick it up, I see a round clock with the time, date and battery percentage. On the Moto G Power when I pick up the phone there's just a blank screen. I've checked every setting I can think of but cannot for the life of me figure out which setting to get to to set this up the way it is on my other Moto phones. (It's not the actual lock screen, it's like a pre-lock screen.) Any help would be appreciated. Thanks in advance.

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Re:Moto G Power face down, lift up, totally blank screen. Why?

2020-08-12, 10:39 AM

Don't know about G Power but on my G7 Power & G Pro it's Settings|Display|Advanced|Screen saver|Clock. HTH.

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91 Posts

02-18-2012

US

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  • Posts: 91
  • Registered: ‎02-18-2012
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Re:Moto G Power face down, lift up, totally blank screen. Why?

2020-08-12, 14:37 PM

I have that enabled, but it's not actually the screen saver screen. It's another screen. A kind of "pre lock screen" screen. It's very helpful and it's annoying that when I pick up my new phone from a face down position nothing shows at all. I thought maybe it's a G Power thing, since all of my Moto E4s and old Moto X phones worked the same. Only the G Power is different.

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1896 Posts

03-11-2019

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Re:Moto G Power face down, lift up, totally blank screen. Why?

2020-08-12, 16:49 PM

Hi skay_baltimore,

 

I will be happy to assist you with this. Have you tried checking the peek display settings on the Moto App. There should be options to turn the Always on Display (AoD) when lifting the phone from Face down position. 

 

Best regards,
Zeke
Motorola Support



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91 Posts

02-18-2012

US

114 Signins

687 Page Views

  • Posts: 91
  • Registered: ‎02-18-2012
  • Location: US
  • Views: 687
  • Message 5 of 5

Re:Moto G Power face down, lift up, totally blank screen. Why?

2020-08-14, 2:14 AM

Spot on! I literally just came here to post about "Peek Display" and found your post. Yes. That's the key. Thanks. But there's no specific "Always On Display" in the options. But simply turning on Peek Display gave me back that specific screen I was talking about and missing.

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