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Trouble unlocking Moto G Power

2020-08-11, 20:25 PM

I can't access my phone. I tried my PIN that I set up with the Google Account Wizard but it doesn't work.  I may have set up a Lock unknowingly as I didn't understand most of the questions. I tried a hard reset, but only got to #3 because it didn't do what the instructions said it would do.  Verizon can't help which is where I got the SIM card.  What can I do?  Do I need to get another SIM card and start over again?  Thank you for any help.


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Re:Trouble unlocking Moto G Power

2020-08-12, 16:39 PM

Hi newtotech,


I will be glad to help you with this. May we know on what you meant by hard reset? Is it a reboot or a factory data reset? Does it ask for a PIN code or a password after the hard reset?


Best regards,
Motorola Support

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