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USB-C Earbuds

2020-08-11, 17:17 PM

I have a pair of Pixel USB-C earbuds that I prefer to use to make calls and I just got my Moto G Power last week. I've noticed I can use the USB-C earbuds to listen to music perfectly, but when I make a call, the audio only comes out of the left ear. There's no audio from the right earbud. The mic, which is on the right side, is working. 

 

I did notice when I go to "Connected Devices", the earbuds are showing as a "charging device".

 

Any suggestions?

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Re:USB-C Earbuds

2020-08-12, 15:47 PM

Hi pmcfad02,

 

Thanks for bringing this to our attention. That is an odd behavior for the USB-C Earbuds to work like that. Can you provide us the exact make and model of the earbuds. 

 

Best regards,
Zeke
Motorola Support



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Re:USB-C Earbuds

2020-08-12, 15:58 PM

Thank you Zeke. They are Google Pixel USB-C™ earbuds. 

 

https://store.google.com/us/product/usb_c_earbuds

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Re:USB-C Earbuds

2020-08-12, 16:05 PM

Hi pmcfad02,

 

Thank you. We'll try to reproduce it on our end and let you know on our findings. 

 

Best regards,
Zeke
Motorola Support



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08-25-2020

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Re:USB-C Earbuds

2020-08-25, 17:36 PM

Hello,

 

I am having close to the same issue.  Google USB-C headphones.  Audio is fine.  However, my phone calls don't work at all.  I get a really harsh static feedback upon the first ring and then throughout.  Newly purchased Moto Power.

 

I also have another issue with it not connecting to Verizon's 4G but I'm close to giving up on that issue being resolved.

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Re:USB-C Earbuds

2020-08-26, 14:09 PM

Hi,

 

While the phone was likely not designed to use USB-C earbuds, we are still looking into it to confirm if it should or shouldn't work for calls. Can you tell us more about the no 4G signal with Verizon.

 

Best regards,
Zeke
Motorola Support



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Re:USB-C Earbuds

2020-08-26, 21:26 PM

I have similar problem, but static comes on right side sometimes.

 

I use Apple Earpod + Lightning to USB C adapter

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Re:USB-C Earbuds

2020-08-27, 12:46 PM

Hi mingkee27,

 

This only happening during calls but not playing media like the others?

 

Best regards,
Zeke
Motorola Support



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