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07-24-2020

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When on Power Saving mode notifications are silent

2020-07-24, 22:22 PM

When I was using the Pixel 3a or the Essential, both phones would still vibrate/ring when a notification popped when under power saving mode. But my Moto G Power is utterly mute when power saving mode is engaged. Any help?

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08-06-2019

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Re:When on Power Saving mode notifications are silent

2020-07-25, 12:02 PM

Even though some background activities maybe restricted during Battery Saver Mode, this usually doesn't include Notifications. You can try the following:

 

1. Ensure that your phone is not set to Do Not Disturb.

2. Ensure that your phone's volume is not completely turned off.

3. Ensure that Notification Vibration is turned on via Settings.

4. Boot your phone into Safe Mode to see if the problem duplicates itself.

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07-24-2020

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Re:When on Power Saving mode notifications are silent

2020-07-25, 15:58 PM
Hi, I've done all three, the issue still persists after booting into safe mode. There are no notification sounds/vibrations under power savings mode
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112 Posts

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Re:When on Power Saving mode notifications are silent

2020-07-26, 0:17 AM

Unfortunately performing a Factory Reset may be your only option at this moment. If the problem still persists after a Factory Reset then I would consider immediately returning the device to the seller for a replacement. If your window of return has expired then try contacting Motorola Customer Support.

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02-11-2016

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Re:When on Power Saving mode notifications are silent

2020-07-30, 13:56 PM

@ DeSinc wrote:
 

Hi,I've done all three, the issue still persists after booting into safe mode. There are no notification sounds/vibrations under power savings mode

 

Thanks for giving this a try. This is very odd as @Presto8 advised Battery Saver should not mute notifications. However, if the app is restricted from updating in the background by battery saver then it's possible you wouldn't get any notifications at all. I tested this on my Pixel 3a and text give audible but no vibrate and calls still vibrate and ring. I don't have a moto g power to test with on hand, but let me ask around to see if I can have someone test this. In the meantime, let's try to avoid a Factory Reset and returning the phone until we have completed all testing and troubleshooting.

 

-Tom



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