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02-11-2021

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Cannot send videos via text messages

2021-02-11, 8:13 AM

Any insight on why I'm unable to send videos using text message. Or how I can fix.

I get the message "not sent: Couldn't resize video". Note that the vids are less than a minute. My carrier is metropcs.  Thanks

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13031 Posts

03-05-2018

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Re:Cannot send videos via text messages

2021-02-11, 14:24 PM

Hi Acirew

 

I'd like to make sure, are you using the stock Messages app? Are you able to send pictures? Also, may I know what's the video size? If you can send pictures via MMS, try clearing Messages cache and data (Settings > Apps & notifications > see all apps > Messages > Clear Cache and Clear Data/Storage).

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

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Re:Cannot send videos via text messages

2021-02-11, 15:59 PM

Thanks for getting back to me.. it's a new phone. I'm using the default SMS messages app. Yes, I am able to send pictures but not videos. The videos I've  attempted to send are 5.86MB or less.

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Cannot send videos via text messages

2021-02-11, 17:50 PM

Could be wrong but I thought maximum file size for MMS in the US was 2Mb?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3 Posts

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Re:Cannot send videos via text messages

2021-02-11, 23:52 PM

Im also getting the message "not sent: couldn't resize". 

So I was under the impression that if the video is too large that it automatically gets resized for MMS when sending.

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Re:Cannot send videos via text messages

2021-02-16, 15:53 PM

Hi Acirew

 

Can you try sending a video with less than 3.5 mb size? Possible you're getting an error due to a large size file. Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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