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06-10-2021

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Double Tap not working

2021-06-10, 17:03 PM

My double tap for bringing up app shortcuts stopped working. It was working great then this morning my phone did an update and hasn't worked since. I've toggled it on and off I've turned phone off and restarted it.. nothing! What else can I try? 

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4270 Posts

03-11-2019

United States of America

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Re:Double Tap not working

2021-06-10, 18:41 PM

Hi CoCo711,

 

I will try my best to help you with this. Is the Moto App up to date with the latest software? Please try to reset your app preferences by going to Settings > App and Notifications > See all apps > 3 dots located on the upper right > Reset app preferences. Then reboot the phone after doing the reset. Please do note that this troubleshooting step will reset the app's settings and may log you out on some apps. Please let me know how it goes. 

 

Best regards,
Zeke
Motorola Support



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