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13079 Posts

03-05-2018

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  • Message 21 of 33

Re:Text Messages Not Coming Through

2021-03-04, 14:21 PM

Hi Larry61727

 

Thank you for sharing. Glad a new sim helps.  

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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2 Posts

03-05-2021

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  • Message 22 of 33

Re:Text Messages Not Coming Through

2021-03-05, 19:53 PM

I can't send or receive text messages. I'm using the same sim cards that I used in my Moto G5 +

Would that be the problem? Makes no sense. I'm about to return this phone. 

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13079 Posts

03-05-2018

United States of America

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  • Message 23 of 33

Re:Text Messages Not Coming Through

2021-03-08, 14:53 PM

Hi Grammie Joyce

 

I would like to make sure, may I know what's your carrier? I will assist you with this. Verizon is terminating their 3G/2G services and the phone needs to be cdmaless provisioned. Also, please let me know if you have reached out to your carrier. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

03-05-2021

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  • Message 24 of 33

Re:Text Messages Not Coming Through

2021-03-08, 18:56 PM

I took it to best buy. They got it resolved through my carrier. Ty

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13079 Posts

03-05-2018

United States of America

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  • Message 25 of 33

Re:Text Messages Not Coming Through

2021-03-09, 14:28 PM

Hi Grammie Joyce

 

Sounds great. Thank you for updating me. If you need future assistance please don't hesitate to post. 

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

08-22-2019

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  • Message 26 of 33

Re:Text Messages Not Coming Through

2021-03-21, 14:38 PM

I had the same issue and resolved it by making sure the "Carrier Services" app was updated in the play store, and restarting my phone. It started working immediately. Hope that helps :)

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4839 Posts

02-11-2016

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  • Message 27 of 33

Re:Text Messages Not Coming Through

2021-03-22, 15:22 PM

@ KayFindley wrote:

I had the same issue and resolved it by making sure the "Carrier Services" app was updated in the play store, and restarting my phone. It started working immediately. Hope that helps :)

 

That's very interesting. Thanks for sharing. Can you confirm what carrier you're using?

 

-Tom 



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08-22-2019

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  • Message 28 of 33

Re:Text Messages Not Coming Through

2021-03-22, 17:57 PM

Visible, an MVNO of Verizon, but I've seen on other forums like Reddit that it works for other carriers, like AT&T, and their MVNO's as well. 

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13079 Posts

03-05-2018

United States of America

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  • Message 29 of 33

Re:Text Messages Not Coming Through

2021-03-22, 19:50 PM

Hi KayFindley

 

Thank you so much for sharing. We'll take note of those things that work for you and for other users here. It seems like there are few different ways. We'll share it with other users who might be experiencing the same. 

 

Best regards,
Rich
Motorola-Lenovo Support



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262 Posts

08-06-2019

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  • Message 30 of 33

Re:Text Messages Not Coming Through

2021-03-27, 3:05 AM

As you've mentioned earlier, there appears to be several ways to address this problem. However, I wanted to post Motorola's official link. Apparently many people on the Motorola Reddit forum has found this link helpful.

 

https://support.motorola.com/us/en/solution/MS152808

 

 

 

https://www.reddit.com/r/MotoG/comments/me3k9x/new_moto_g_power_wont_receive_texts_or_push/

 

 

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