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02-11-2016

United States of America

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  • Posts: 5625
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 78531
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WiFi & Bluetooth Troubleshooting

2021-06-10, 21:04 PM

Hello, we understand how important WiFi and Bluetooth can be. Below are some links to walk-through our troubleshooter for common WiFi and Bluetooth issues. 

 

WiFi Troubleshooter: https://motorola-global-portal.custhelp.com/app/utils/guided_assistant/g_id/6833

If your WiFi issue is not resolved by following the troubleshooter, and you still need assistance, please create a new topic. Please include the following information.

  1. Exact Issue you're having
  2. WiFI Make/Model
  3. Security type used on the router
  4. It will be helpful to also get a bug report. If you don't know how to create one, just let us know in your post and we'll help provide steps.

 

Bluetooth Troubleshooter: https://motorola-global-portal.custhelp.com/app/utils/guided_assistant/g_id/5037

If your Bluetooth issue is not resolved by following the troubleshooter, and you still need assistance, please create a new topic. Please include the following information.

  1. Exact Issue you're having
  2. Bluetooth Accessory Make/Model or Car Make/Model/Trim
  3. It will be helpful to also get a bug report. If you don't know how to create one, just let us know in your post and we'll help provide steps.

 

-Tom

 

Note: Steps in the troubleshooters might vary slightly between phone models and OS versions.



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