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6 Posts

02-10-2021

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Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-02, 19:44 PM

Hi,

 

I can use chat bubbles on Telegram and Messenger but not on Google Messages and WhatsApp. 

 

I already activated the chat bubbles feature in all conversation apps and for all conversations, I cleared the cache and installed WhatsApp again (Google Messages is not possible) and I restarted de smartphone but nothing worked.

 

Does anyone else have this problem?

 

Thank you.

 

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13121 Posts

03-05-2018

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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-02, 20:24 PM

Hi L10

 

I will be happy to assist you with this. I can check this with my colleague, can you please confirm if you're on Android 11 and what build you're currently on (Settings > About Phone > Build number). Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-02, 20:56 PM

Yes, I have Android 11 and the build number is RPRS31.Q4U-20-28

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13121 Posts

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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-03, 14:47 PM

Hi L10

 

Thanks for confirming. Let's check this. On your phone, please go to Settings > Apps & Notifications > Notifications > Bubbles > Ensure that Allow apps to show bubbles is enabled. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-03, 14:51 PM

Yes, I had already enabled that option.

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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-04, 15:05 PM

Hi L10

 

Thanks for confirming. My concern is the Google Messages app since it is a stock app. Can you please try booting your phone in safe mode and see if the icon will change? 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-04, 15:18 PM

I did that and the Google Messages icon remains.

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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-04, 17:38 PM

Hi L10

 

Hmm. That's odd. I will check this with my colleague. Can you please make sure all apps are up to date in Play Store? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-04, 18:31 PM

Yes, all apps are up to date.

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3724 Posts

03-11-2019

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  • Message 10 of 10

Re:Chat bubbles not working neither on Google Messages nor on WhatsApp - Moto G Pro

2021-03-05, 22:08 PM

@ L10 wrote:

Yes, all apps are up to date.

 

Thanks for letting us know. We suggest to perform a factory data reset with no restore. If that does not work then we will need a bug report so that we may able to investigate this further. Please also backup all of your data before resetting the device since it will be erased during the process. 

 

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”

3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Steps on how to generate a Bug Report:
1. Go to Settings -> System -> Advanced -> Developer options -> Enable USB debugging > Toggle On
2. Enable Settings ->System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
3. Once the issue is reproduced: Go to Settings -> System -> Advanced ->Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
4. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
5. Then upload the Bug Report to your personal Google Drive and then share the link of the Bug Report via Private Message.
6. Provide observations of what you saw happen right before the bug report was taken.
7. Please indicate the local time when you observed the behavior.

 

Best regards,
Zeke
Motorola Support



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