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1 Posts

07-27-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 1
  • Registered: ‎07-27-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 2

Faulty charging melted charging port Moto G Pro

2021-07-27, 11:36 AM

Dear team, I have a c.9month old Moto G Pro. Overnight when charging (with a Moto Charger & Cable), I woke to find the charging port and area around the charging port melted! Seems the phone overheated when charging, and nearly cause a fire whilst I was sleeping. 

 

Since then the phone no longer holds battery or will charge fully. 

 

Is this a known problem with Moto G range?   Should I return to the retailer or somehow get support directly from Moto UK?

 

Many thanks 

 

Tom 

 

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51 Posts

02-07-2020

United Kingdom of Great Britain and Northern Ireland

100 Signins

1026 Page Views

  • Posts: 51
  • Registered: ‎02-07-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 1026
  • Message 2 of 2

Re:Faulty charging melted charging port Moto G Pro

2021-07-27, 14:57 PM

@ Tomo_B wrote:

Dear team, I have a c.9month old Moto G Pro. Overnight when charging (with a Moto Charger & Cable), I woke to find the charging port and area around the charging port melted! Seems the phone overheated when charging, and nearly cause a fire whilst I was sleeping. 

 

Since then the phone no longer holds battery or will charge fully. 

 

Is this a known problem with Moto G range?   Should I return to the retailer or somehow get support directly from Moto UK?

 

Many thanks 

 

Tom 

 

 

 

Hi Tom,

 

I sent you a private message.

 

Thanks

- Marta

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