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29 Posts

02-16-2021

Poland

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  • Message 11 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-02-25, 1:28 AM

@Agent_Rich I've just sent you a link to the bug report file in a private message.

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13079 Posts

03-05-2018

United States of America

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  • Message 12 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-02-25, 14:48 PM

Hi soplowy

 

Thanks for the bug report. I'm sorry we can't access it due to security protection on our PC. We only recommend using Google Drive. Also, please provide me the local time when you capture the bug report. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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29 Posts

02-16-2021

Poland

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  • Posts: 29
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  • Message 13 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-01, 23:37 PM

@Agent_Rich It seems the last system or some apps update I received last days fixed the lock screen freezing problem for me (I'm not experiencing it at least now), but if it will happen again, I will then make a new bug report and send it to you via private message and a Google Drive link.

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13079 Posts

03-05-2018

United States of America

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  • Message 14 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-02, 14:56 PM

Hi soplowy

 

That's a great news. Please keep observing this and just post back here in case you experience the same again. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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29 Posts

02-16-2021

Poland

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  • Message 15 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-03, 12:28 PM

@Agent_Rich Well, yesterday I haven't used the phone for about half a day and the lock screen freezing came back, then I made a bug report (sent to you already). It seems that not using the phone for some time (maybe for example an hour or more) causes this, also as I remember erlier after the Android 11 update it occured just after not using the phone for a longer period.

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13079 Posts

03-05-2018

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  • Message 16 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-03, 15:35 PM

Hi soplowy

 

Sorry to hear you're experiencing this again. I will share your bug report to our engineers. Can you also send a video showing the lock screen freezing? Thank you. 

 

Best regards,
Rich
Motorola-Lenovo Support



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29 Posts

02-16-2021

Poland

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  • Message 17 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-03, 17:36 PM

Currently I have no other camera device available so I cannot record it, but it happens when the screen is off and you press the power button. Instead of waking up the display immediately when you press the button (as it usually does), the screen wakes up about 2-3 seconds later and sometimes the lock screen contents shows wrong time and old already dismissed notifications for about a second. After that everything is working fine until not using the phone for a longer period of time again (I happened today again after about 2 hours of not using id).

 

My friend who is an Android programmer told me when I said to him about this issue that this might be a that model's software bug related to a built-in Android power saving feature called "deep sleep" which activates when the phone is left off locked for some longer period of time.

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29 Posts

02-16-2021

Poland

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  • Posts: 29
  • Registered: ‎02-16-2021
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  • Message 18 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-03, 17:38 PM
Typo correction: (it happened today again after about 2 hours of not using it)
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13079 Posts

03-05-2018

United States of America

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  • Message 19 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-04, 15:32 PM

Hi soplowy

 

No worries. Thanks for detailed information. I'll share it with the team. I'll let you know if I have an update for you. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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13079 Posts

03-05-2018

United States of America

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  • Message 20 of 20

Re:G Pro Android 11 phone freeze & no NFC

2021-03-15, 13:37 PM

Hi soplowy

 

Thank you for waiting. I'm glad to inform you we will have improvements coming to address the lockscreen freezing behavior. I don't have timing, but it's in the near future updates. Please keep me posted and I will monitor this as well. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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