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Re:MOTO G Stylus Not updating software or security Patches

2020-08-07, 20:11 PM

Hi Reaper0983,

 

Sorry, the team wants to ask, can you check for software updates via Settings? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

08-02-2020

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  • Message 42 of 57

Re:MOTO G Stylus Not updating software or security Patches

2020-08-07, 20:21 PM

Both updates came through now.  Thanks Rich.  I hit updates and it went 

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443 Posts

12-19-2017

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Re:MOTO G Stylus Not updating software or security Patches

2020-08-08, 4:47 AM

Hi Rich! I am stuck on the May 1 Security Update as well, and cannot get it the phone to update to the July 1 update.  I was able to get it to update the Google Play system update to July 1. I've updated my profile with my personal information. Feel free to look at my apps if you should feel the need. Thank you for any help you can provide!

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2 Posts

06-06-2020

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Re:MOTO G Stylus Not updating software or security Patches

2020-08-08, 14:53 PM

Hello Agent Rich,

 

I have a Moto G Stylus which is also stuck on the May 1 update. Google Play has successfully updated to the July 1 update.

 

I've added the phone IMEI details to my profile, please ask the update team to push the July (or August) security update to my phone as well.

 

Thank you for your help.

 

On another note, I really, really like this phone. :-)

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1 Posts

04-17-2020

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Re:MOTO G Stylus Not updating software or security Patches

2020-08-09, 20:51 PM

Please check mine as well

 

Removed attached picture for privacy - Rich 

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6 Posts

06-07-2020

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  • Message 46 of 57

Re:MOTO G Stylus Not updating software or security Patches

2020-08-09, 22:42 PM
Hello Rich, thanks for the response. I have updated my profile with the Info you requested. I have received the Google Play system update (Updated to July 1st) but still have not received the Security update (Dated May 1st, 2020) I will keep a check on my email and am looking forward to a resolution. Please feel free to contact me for any additional Info you may need. Thank you.
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10448 Posts

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Re:MOTO G Stylus Not updating software or security Patches

2020-08-10, 19:02 PM

Hi Internetpilot, Kilgore Trout, Ricov1203, Ravenwolf01,

 

Thank you for all your feedback and reports. I will check your IMEIs and I will let you know if I have an update for you. 

 

Best regards,
Rich
Motorola-Lenovo Support



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16 Posts

10-17-2014

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  • Message 48 of 57

Re:MOTO G Stylus Not updating software or security Patches

2020-08-12, 7:51 AM

Hi Rich.

Same here, brand new phone. 

Security stuck on May update and Google Play on July update. 

I checked with SIM (two different carriers, Windtre and Iliad) and without SIM in different days but no way to get the update. 

Would you mind checking also my phone?

Thanks

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6 Posts

05-10-2017

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  • Message 49 of 57

Re:MOTO G Stylus Not updating software or security Patches

2020-08-12, 14:04 PM

Same here, as of 8.12 I am still on the May Security patch with a 7.1 Google Play patch. I have the Motorola G Stylus US Retail version purchased at Best Buy. It's very concerning since there were some major security exploits patched in June. Needless to say I am immediately regretting this purchase over the Pixel 3A. This will definitely be my last G series device. The inability to update a near AOSP device in a somewhat timely manner is just bad business. Nice phone though otherwise. 

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10448 Posts

03-05-2018

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Re:MOTO G Stylus Not updating software or security Patches

2020-08-12, 18:21 PM

Hi cmox, MaddMann

 

I definitely would like to assist and check this. Please make sure you have the correct IMEI, carrier and phone model on your forums profile, so I can forward it to the team. Please let me know. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support



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