Hi all,

After the last update, Moto Audio (version 04.02.0994) won't work with wired devices. This, although in the "About" it seems to state otherwise.

I think this is a serious step back. The ability of customize your audio was a big plus of the phone. I can't understand why you decided to take away this feature.

Hi, Zeke:

Thanks for your reply.

Yes, it seems to be related to the wired earphones being used. I tested with another brand and the app worked OK.

It's a somewhat strange issue. ¿Why would that depend on the earphones ? ¿Isn't the plug wiring a standard?

I'm almost sure that I had used the app with these particular earphones before (I'm not very sure that the "Smart Audio" option is very smart when adjusting the EQ bands, so I tend to play with them a little bit).

Let's close the ticket...

Thanks again,

Luis

Hi LuisRod,

Its good to know that its working on the other earphones. Its very strange that the other does not work. It could be that the two headphones differs in ring configuration. Just to confirm, that particular headphone used to work before the update? You may want to try to uninstall the updates on the Moto Audio and see if that works. You can uninstall it by going to Settings > App and notifications > See all apps > Moto Audio > 3 dots located on the top right corner > Uninstall updates. Let me know if you see it.

Best regards,
Zeke
Motorola Support

Zeke,

Thanks again for your quick reply. Regarding you comment about that maybe "It could be that the two headphones differs in ring configuration.". It could be that your idea has a lot of merit. This earphone has one of those mic buttons that allows you to pause, skip, backtrack, etc. audio tracks. Maybe its particular config setup interferes with the Moto Audio app...

About uninstalling updates: In the access path you gave me the three dots menu has only the following options: About, Open source license, Send feedback and Saved audio settings.

I couldn't find this particular app in the Google Play list of apps. Is it bundled with the Moto App?

Regards,

Luis

@ LuisRod wrote:

Zeke,

 

Thanks again for your quick reply. Regarding you comment about that maybe "It could be that the two headphones differs in ring configuration.". It could be that your idea has a lot of merit. This earphone has one of those mic buttons that allows you to pause, skip, backtrack, etc. audio tracks. Maybe its particular config setup interferes with the Moto Audio app...

 

About uninstalling updates: In the access path you gave me the three dots menu has only the following options: About, Open source license, Send feedback and Saved audio settings.

 

I couldn' find this particular app in the Google Play list of apps. Is it bundled with the Moto App?

 

Regards,

Luis

It shouldn't be bundled with the Moto App. On the app info of the Moto Audio which is the same path from settings, please try to disable the app and reenable it again. Then try to check if the headphone would work since this will uninstall the update. 

Best regards,
Zeke
Motorola Support

Zeke,

Tried your suggestion, to no avail.

Let's just assign this to a problem with the earphones. Jiggling the plug a bit while testing the issue I have found that they are generating  little "scratching" sound, that could be attributed either to a wiring problem (most likely) or a problem with the earphone receptacle in the phone (less likely). Maybe it's time for new earbuds :-)

Thanks again for all your help,

Luis.

@ LuisRod wrote:

Zeke,

 

Tried your suggestion, to no avail.

 

Let' just assign this to a problem with the earphones. Jiggling the plug a bit while testing the issue I have found that they are generating  little "scratching" sound, that could be attributed either to a wiring problem (most likely) or a problem with the earphone receptacle in the phone (less likely). Maybe it' time for new earbuds :-)

 

Thanks again for all your help,

 

Luis.

Sure thing. Thanks for giving me the opportunity to help you. Please don't hesitate to reach out if you have any other questions or concerns. 

Best regards,
Zeke
Motorola Support