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14 Posts

02-19-2021

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  • Message 11 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-03-17, 16:17 PM
Tom, And there's also the 3-fingers which is the second way I use ;) But in this case I am talking about the Stylus shortcut toolbar procedure. Rui
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14 Posts

02-19-2021

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  • Message 12 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-03-17, 16:40 PM

Hi,

 

Just performed the debugging... here's the link. Hope it helps:

 

 

If you can't access it just let me know.

 

Rui 

 

(screen snapshot via stylus shortcup toolbar)

 

Edited: for privacy -Zeke 

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03-11-2019

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  • Message 13 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-03-18, 18:42 PM

@ RuiD wrote:

Hi,

 

Just performed the debugging... here' the link. Hope it helps:

 

 

If you can' access it just let me know.

 

Rui 

 

(screen snapshot via stylus shortcup toolbar)

 

Edited: for privacy -Zeke 

 

Thanks for sending us the bug report. We have already forwarded the bug report link to our team for investigation. We'll let you know if they provided some updates on this. 

 

Best regards,
Zeke
Motorola Support



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14 Posts

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  • Message 14 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-06-14, 15:20 PM

Hi Zeke,

 

Any update on this matter of the stylus not opening the screenshot editor for editing?

It's kind of boring having to take the screenshot and going to the gallery to use a editor app... in Android 10 I could take the screenshot and immediately edit by touching the pencil on the stylus menu...

 

Or... can you tell me a shortcut to run the screenshot editor app within the system? It looks like it is builtin the system and doesn't have a proper app?

 

Thanks


Rui

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14293 Posts

03-05-2018

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  • Message 15 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-06-15, 17:53 PM

Hi RuiD

 

Sorry for the late update. I just checked this today, but it looks like the team was not able to reproduce the same behavior. They can edit screenshots taken with stylus without Google photos. 

 

Best regards,
Rich
Motorola-Lenovo Support



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14 Posts

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  • Message 16 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-06-17, 8:11 AM

Hi Rich,

 

And thank you for taking your time checking this issue.

 

Anyway... my problem is solved. After trying around some things I noticed that the problem was related to the screenshots folder, not the app itself!

Somehow when updating to Android 11 the system messed around with the folder's permissions. It was saving the pics there, but apps weren't recognizing them for sharing... and then I googled about that and there are people affected too.

So... solution is: delete the screenshots folder and the system will rebuild it again. The screenshot editor immediately was working.

 

Just to let you know in case you run into something similar.

 

All the best, take care and Regards,

 

Rui

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4519 Posts

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  • Message 17 of 17

Re:Moto G Pro Stylus editing app not working after Android 11 update

2021-06-17, 15:35 PM

Hi RuiD,

 

That's great to know that you found a solution for this. Thank you for sharing this with us and should help other users that might experience the same concern. 

 

Best regards,
Zeke
Motorola Support



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