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02-10-2021

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Moto G Stylus Photos Blurred After Processing

2021-02-10, 15:06 PM

So if I zoom in on an item and take a photo, while taking the photo and holding the phone as steady as possible the photo looks good. But, once I go to view the photo, after the image processes it gets blurred. This does not happen with unzoomed photos such as the second image, but any zoom causes an unusual blur. The last update for my phone was in 2020, and I was able to take zoomed in photos without blur until this morning. What could be the cause?

IMG_20210210_075804307.jpg IMG_20210210_074523424.jpg
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14146 Posts

03-05-2018

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-26, 20:19 PM

Okay, I just had a meeting earlier and the team have duplicated and found its root cause. We will have improvements coming in a future update in Play Store. We don't have exact timing, but please make sure you are keeping your apps updated. Again, I apologize for any inconvenience, I will post back here next week to check up on you. Keep me updated as well. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support



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1554 Posts

08-15-2020

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 15:57 PM

That looks like an artifact not blurring. Likely a settings problem. Try taking a zoomed in picture with HDR set to OFF.

 

 

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■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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9 Posts

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 16:03 PM

I have the HDR settings turned off, and still get the blurring after the photo is taken. I just took this photo as an example. When I click to view the photo from the camera app it will look fine for a brief moment, but as soon as the photo processes it will look blurred.

IMG_20210210_090119650.jpg
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1554 Posts

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 16:40 PM

Definitely a processing issue. In the camera go the settings (wheel) & scroll down to the AI section. If Shot optimization is ON then turn it off.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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9 Posts

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 16:47 PM

I just turned that off and restarted my phone. Unfortunately, it's still changing the images after the photo is processed. It's like it's trying to sharpen the image, but only after the image is taken.

IMG_20210210_094523763.jpg
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1554 Posts

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 16:54 PM

It's a common artifact with camera sensors (not just on phones). If you have no AI or HDR settings on, try clearing the cache & storage on the camera app, restart the phone and test again. Clearing storage will not delete any photos. Main device Settings > Apps & notifications > See all apps > scroll to Camera, tap to open App info > tap Storage & cache > clear both & restart phone. Camera settings will be reset (hopefully to "normal").

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 17:05 PM

I just tried all the steps, and turned off shot optimization and HDR. Unfortunately, still the same issue. After I shoot a zoomed in photo it processes, and then gets the same blur.

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1554 Posts

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 17:11 PM

You cleared cache and storage & restarted phone?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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9 Posts

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 17:13 PM

Correct. And after restarting my phone, I went into the settings to turn off the HDR and AI optimization. I still get the same weird blur after the image is taken and processed. 

IMG_20210210_101115109.jpg
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1554 Posts

08-15-2020

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Re:Moto G Stylus Photos Blurred After Processing

2021-02-10, 17:17 PM

I just managed to recreate that effect, seems to start at 2X zoom then disappears at 3X or definitely at 4X. This is without HRD or any of that silly AI stuff. Can you test at different magnifications to see if it only affects you at 2 - 3X also?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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