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4 Posts

08-02-2018

United States of America

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  • Message 31 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-20, 5:17 AM

Having the same issue on my 2020 g stylus, don't remember this happening before. Still happens with both shot optimization and HDR off. Is it possible maybe a recent update triggered this??

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4 Posts

02-18-2021

Italy

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  • Message 32 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-20, 12:07 PM

Hi, I took a picture with another software camera as you suggested and here attached the results. The "correct" picture is with alternative software, the "wrong" one Is with Moto camera. Pictures were taken today at the same time.

IMG_20210220_113932.jpg IMG_20210220_114034363.jpg
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14100 Posts

03-05-2018

United States of America

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  • Message 33 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-22, 13:37 PM

Hi,

 

Thank you all for your report. I have forwarded all your reports and I'll get back here as soon as I have an update for you. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

08-05-2020

United States of America

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  • Message 34 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-25, 17:35 PM

My G Stylus is also doing this. Doesn't seem to happen on every photo, but the majority of them. Third-party camera software (OpenCamera) works perfectly. It's definitely a filter being applied during post-processing since the low-resolution preview right after it takes the photo is fine. The phone was purchased July 2020 directly from Motorola. Hopefully we'll see a fix soon!

 

 

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9 Posts

02-10-2021

United States of America

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  • Message 35 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-25, 17:42 PM

There was just a recent update for my phone, and hoping that would fix the issue I downloaded the update. Unfortunately, between 2x and 3x zoom the photos still get the filter applied after processing with the original camera app. The most recent update did not solve the issue.

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14100 Posts

03-05-2018

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  • Message 36 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-26, 14:02 PM

Hi,

 

Thanks for keeping me updated on this thread. We will have improvements coming regarding the camera distortion when zoomed in. I'm still confirming though which update are we expecting. I'll let you know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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14100 Posts

03-05-2018

United States of America

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  • Message 37 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-26, 20:19 PM

Okay, I just had a meeting earlier and the team have duplicated and found its root cause. We will have improvements coming in a future update in Play Store. We don't have exact timing, but please make sure you are keeping your apps updated. Again, I apologize for any inconvenience, I will post back here next week to check up on you. Keep me updated as well. Thanks!

 

Best regards,
Rich
Motorola-Lenovo Support



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11 Posts

07-17-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 38 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-02-27, 21:33 PM

Yay that's good news. I was about to post to say it happens after and including 2.0 zoom. Up to 1.9 zoom and including its fine. Also my mum has the Motorola g8 plus, on Android 10, and hers is fine. Thanks

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23 Posts

01-18-2021

Italy

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  • Message 39 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-03-09, 17:19 PM

Updated the Camera App a few hours ago on my G Pro, photo editing now works well, no Blur with Zoom.

 

App version 7.3.37.63-logan

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9 Posts

02-10-2021

United States of America

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  • Message 40 of 46

Re:Moto G Stylus Photos Blurred After Processing

2021-03-09, 17:25 PM

I just tried it again now, and it's working fine! No blurred processing at any zoom level. Thanks for getting it fixed, my phone is ready again for vacation photos come September.

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