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07-07-2020

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Moto G Stylus recovery mode issue

2020-07-07, 18:58 PM

I recently completely locked myself out of my Moto G Stylus, which is to say I have lost the PIN number and thus cannot use fingerprint ID either. I've tried running it in boot mode a handful of times to factory reset it but every time i select recovery, the phone restarts and displays an error screen simply reading "no command". I've searched around and couldn't find anything on the issue, so I'm turning to this forum, any and all help is appreciated.

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14293 Posts

03-05-2018

United States of America

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Re:Moto G Stylus recovery mode issue

2020-07-09, 14:43 PM

Hi JanBar,

 

Sorry to know about what happened. I'd like to assist you with this. If you're trying to do external reset via recovery, here's the steps on how to do external reset. Hope that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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