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Moto G Phonesmoto g stylus / moto g pro
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17 Posts

01-05-2021

Netherlands

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  • Message 91 of 347

Re:NFC stopped working in moto g pro

2021-01-12, 9:51 AM
Dear Agent_Rich Is there already a solution for this problem? Thanks John
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16 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 92 of 347

Re:NFC stopped working in moto g pro

2021-01-12, 9:57 AM

I cancelled my order and asked for a refund.

 

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15 Posts

12-23-2020

Germany

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  • Message 93 of 347

Re:NFC stopped working in moto g pro

2021-01-12, 15:15 PM

Hi Agent_Rich, are you still alive?

Not heard from you for a long time now?

Any updates for us in regards to this problem?

Unbelievable that it takes so long..

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14293 Posts

03-05-2018

United States of America

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Re:NFC stopped working in moto g pro

2021-01-12, 20:20 PM

Hi

 

I sincerely apologize if I didn't reply back here soon. I wasn't managing the community til now. However, I spoke with the team and we're still working with this. 

 

Best regards,
Rich
Motorola-Lenovo Support



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15 Posts

12-23-2020

Germany

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Re:NFC stopped working in moto g pro

2021-01-13, 3:29 AM

Hello Agent_Rich

What is the current due Date to get this problem fixed? What's the status of the root cause analysis? It can't be that is not possible to provide a temporary fix after such a long time that the problem is known.

 

 

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30 Posts

12-30-2020

Finland

44 Signins

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  • Message 96 of 347

Re:NFC stopped working in moto g pro

2021-01-13, 20:34 PM

I guess we still haven't got definitive answer wether Motorola is going to fix the issue or are they just going to keep on 'working' with it. 

 

I contacted Amazon and linked this thread to the message. They agreed to refund the phone since the order is still within the return window (~2 months, I think).

Good luck I haven't factory reset my old cheap Chinese neverheard-brand phone. It hasn't got any OS or security update since 2019 but guess what?

It has working NFC. 

 

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13 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

39 Signins

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  • Message 97 of 347

Re:NFC stopped working in moto g pro

2021-01-13, 20:36 PM

@ Agent_Rich wrote:

Hi

 

I sincerely apologize if I didn' reply back here soon. I wasn' managing the community til now. However, I spoke with the team and we' still working with this. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

so are you the last lenovo/motorola agent or what ? your approach to customers who buying your stuff and pay your wages are terrible ... you should replace all faulty phones on your cost, this is a joke is almost 1 year and still have not fully working phone...

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1 Posts

01-14-2021

Bulgaria

1 Signins

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  • Message 98 of 347

Re:NFC stopped working in moto g pro

2021-01-14, 13:55 PM

I too have a moto g pro.

I took it back to the store one week after buying it with this exact same problem.

They fixed it, I was told they replaced some hardware.

I don't use the NFC that often so I am not sure when it stopped working but two days ago I tried and same thing.

This is the second time it has stopped working since July 2020, coincidentally there was an update the other day. I can't say that this is the problem or not.

This is really annoying and inconvenient, why should I buy a new phone from Motorola just to have it in the repair shop twice in the first 6 months of ownership. I am seriously thinking about going back to using a Samsung.

Bug report attached.

Regards,

Justin.

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

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Re:NFC stopped working in moto g pro

2021-01-15, 14:31 PM

Hi Everyone,

 

We're currently discussing this with our engineers and we're still checking options. I know this is important for you. We're doing our best to escalate and address this. Please bear with us. I will have a meeting today. I will post back here once I heard back from them. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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15 Posts

12-23-2020

Germany

19 Signins

85 Page Views

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  • Message 100 of 347

Re:NFC stopped working in moto g pro

2021-01-15, 20:20 PM

Hello Agent_Rich,

Any news for us after the meeting today?

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