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Moto G Phonesmoto g stylus / moto g pro
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16 Posts

01-05-2021

Netherlands

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  • Message 101 of 292

Re:NFC stopped working in moto g pro

2021-01-20, 14:05 PM

Dear Agent_Rich,

 

It's already 5 days after the meeting. We are very anxious to know which solution your engineers have found.

 

Thanks

John

 

 

 

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14293 Posts

03-05-2018

United States of America

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  • Message 102 of 292

Re:NFC stopped working in moto g pro

2021-01-21, 16:07 PM

Hi John,

 

I'm sorry I have not heard back from them. They're still working on this and we're waiting for their advise regarding this. Rest assured I will post back here as soon as possible.  

 

Best regards,
Rich
Motorola-Lenovo Support



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11 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 103 of 292

Re:NFC stopped working in moto g pro

2021-01-24, 0:13 AM

@ Agent_Rich wrote:

Hi John,

 

I' sorry I have not heard back from them. They' still working on this and we' waiting for their advise regarding this. Rest assured I will post back here as soon as possible.  

 

Best regards,
Rich
Motorola-Lenovo Support

Ok. We will login next month to check you replay ...

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27 Posts

12-30-2020

Finland

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  • Message 104 of 292

Re:NFC stopped working in moto g pro

2021-01-26, 15:49 PM

The return window is closing this week and our company's HR has already ordered me a new phone so I guess it's bye bye Motorola. 

I feel sad how Motorola has handled this because I really like the phone - especially Moto widget (now that it has the battery ring again) and the features Moto app provides. They were reasons I returned to Moto G series and why I'd like to stay with it.

 

On the other hand, how could I buy another Motorola model when it's possible some of its features stops working and it takes Motorola more than 5 months to fix the bug?

What if it is Bluetooth or WLAN next time? 

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2 Posts

01-27-2021

Poland

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  • Message 105 of 292

Re:NFC stopped working in moto g pro

2021-01-27, 8:50 AM

Hi,

I bought Moto G Pro few days ago, phone updated system to Android 10 itself. I had no chance to try NFC services (payments, file transfer) before system update, but with Android 10 simply it is not working. When I am putting phone to payment terminal, NFC tag, other phone or BT speaker, there is no reaction, no notification.

Are you working to fix this problem?

Without working NFC, this phone is useless!!!

Thanks,

Tom

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 106 of 292

Re:NFC stopped working in moto g pro

2021-01-27, 17:51 PM

Hello Everyone,

 

Our team in Europe region  (UK, Germany, France, etc) is asking if you're willing to swap out your phone, please send me a private message of your contact details (Name, Phone#, Email address). Please let me know. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

01-27-2021

Poland

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  • Message 107 of 292

Re:NFC stopped working in moto g pro

2021-01-27, 19:48 PM

I am not sure if swapping phones is possible in my case, I have bought mine in Poland and I live there as well, so..... Probably I will send it back to store and ask for full refund (unless they send me fully functional phone).

Due to polish consumers law I have 2 weeks to make return.

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27 Posts

12-30-2020

Finland

37 Signins

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  • Posts: 27
  • Registered: ‎12-30-2020
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  • Message 108 of 292

Re:NFC stopped working in moto g pro

2021-01-27, 21:16 PM

Hi Rich,

 

Does this mean you've found a solution to this problem or found a batch that hasn't got the bug?

 

How can you be sure the phone you provide in the swap does have a working NFC afrer the updates? 

 

I'm interesred because I'd like to keep Moto G Pro as a backup phone.

 

BG, Heikki

-- 

This message was sent with my OnePlus Nord 

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2 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 109 of 292

Re:NFC stopped working in moto g pro

2021-01-28, 12:17 PM

I am in the UK.

 

I would be fine to swap phones provided the replacement is NEW not used and arrives before I have to return this one as I do not have a spare.

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
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  • Message 110 of 292

Re:NFC stopped working in moto g pro

2021-01-28, 15:35 PM

Hi,

 

Thank you all for your replies. I would like to address this to all. Our team is still working on this. And definitely there are Moto G Pros that have a working NFC and the team wants to swap out your phones so they can analyze why some units are having this NFC issue. If you're interested just let me know and send me a private message with the details were asking.

 

Also, make sure your profile is up to date with your IMEI. See here for the instruction how to update profile. Thank you. 

 

Best regards,
Rich
Motorola-Lenovo Support

 



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