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15 Posts

12-23-2020

Germany

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Re:NFC stopped working in moto g pro

2021-01-28, 17:31 PM

I've already returned my mobile  to Amazon and received a new one.

Didn't had time to set it up today. Let's see If the new one works netter...

 

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15 Posts

12-23-2020

Germany

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Re:NFC stopped working in moto g pro

2021-01-29, 17:43 PM

New mobile received, installed, same Problem.

 

 

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15 Posts

08-29-2020

France

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Re:NFC stopped working in moto g pro

2021-01-29, 18:14 PM

@ ChriFi wrote:

New mobile received, installed, same Problem.

 

 

 

which, at this point, should reveal it as a more systemic problem... At least, in my case, the agreed Amazon repair center sent back the same phone w/o seemingly doing anything to it.

 

Can we have an estimated time for a real fix to this issue? It's ~ 6 months now that the problem has been reported with no real resolution.

 

 

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2 Posts

01-29-2021

Germany

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Re:NFC stopped working in moto g pro

2021-01-30, 10:24 AM

Same problem here. I put the IMEI in my profile.

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1 Posts

02-01-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-02-01, 15:15 PM

Me too. Lenovo? Sort this out. I specially bought a Moto G Pro for the Stylus and NFC a few days ago (Jan 27 2021 approx) from Argos, here in England. It immediately did a few hours of self upgrading, including to Android 11. Even before Android 11, the NFC did not work, despite being switched on and the icon appearing in the top bar. Tried it with my Sony NFC equipped Bluetooth headphones, no luck. Tried paying for something in Tesco with Google Pay, no luck. Did resets, removed case etc. No luck. My previous phone worked fine for all NFC operations.

Went back to Argos today to swap it for another one, but out of stock. Lenovo, you need to ship WORKING replacement phones direct to customers like me, with a return box for the old one. This cannot go on! You need to implement an exchange policy before you loose sales as people read about this issue and stop buying Moto phones. A pity, as they are generally good value and innovative.

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14293 Posts

03-05-2018

United States of America

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Re:NFC stopped working in moto g pro

2021-02-02, 15:10 PM

Hello,

 

We apologize for this inconvenience. We're working on this. Right now, our engineers need samples so we can further analyze this. If you're interested in swapping out your phone please send me a private message with your details. I will forward your details to EMEA team to process the replacement. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

11-11-2020

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-02-06, 17:25 PM

I had this problem back in November, new phone bought from Motorola 5 months previously and the NFC stopped working.

Sent back under warranty to Anovo in Norfolk following customer support instructions. Phone reappeared 7 days later with smashed screen and a short note stating "phone returned unrepaired following customer instructions"!

To cut a long story short I was instructed to send to another repair centre in Kent who then sent a bill for£87 to repair the screen. Eventually after 2 months I paid the bill purely to get my phone back. Needless to say the NFC still doesn't work despite their "repair".

I've had 6 Moto G series phones over the years and this has been the first time I've had such a problem. I invite people to go to the Trusted Review site and look up Anovo - appalling!

During the Covid crisis being able to use Google Pay was ideal but I've given up on this now. I'm not buying another Motorola that's for sure. 

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27 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2021-02-07, 18:17 PM

I still find it weird Motorola is asking people to send their phone for them to investigate. Are there only so few of us that have the bug? It isn't so hard to reproduce. All you need to do is install security updates on your phone.

 

Also the NFC was not dead-on-arrival but the security update broke it. How hard is it to trace the change that broke the functionality? 

 

I'm still commenting this thread since it seems I'm not able to return the phone to Amazon but stay as a 'happy' owner of the phone. 

 

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27 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2021-02-07, 18:31 PM

This bug will turn 6 months soon since the initial report. I bet I can learn to bake a birthday cake faster than we see Motorola to fix the issue. 

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14293 Posts

03-05-2018

United States of America

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Re:NFC stopped working in moto g pro

2021-02-08, 11:24 AM

Hi jbuk Hejupitk

 

 I'm sorry to hear that. Our engineers can't duplicate the NFC failure on some of the units and our plan right now is to swap out your phones so they can investigate why some are having issues with the NFC. In case you change your mind, please don't hesitate to message me here or private message me. I apologize for this inconvenience. I'll try my best to sort and resolve this as soon as possible. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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