Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g stylus / moto g pro
All Forum Topics
Options

3 Posts

08-20-2015

Russian Federation

2 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎08-20-2015
  • Location: Russian Federation
  • Views: 20
  • Message 191 of 292

Re:NFC stopped working in moto g pro

2021-04-21, 16:20 PM

@alpha454 

 

All the same versions on my phone, and I didn't have any problems with previous versions, although problem is known since August 2020 ¯\_(ツ)_/¯

Hope your g pro stays unaffected )

Reply
Options

27 Posts

12-30-2020

Finland

37 Signins

195 Page Views

  • Posts: 27
  • Registered: ‎12-30-2020
  • Location: Finland
  • Views: 195
  • Message 192 of 292

Re:NFC stopped working in moto g pro

2021-04-23, 15:13 PM

I just realized it's been almost a month since we were asked to wait for the next steps. 

 

I'm afraid they still have no idea what's broken and the previous message was meant just to calm us down.

Reply
Options

13 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

22 Signins

85 Page Views

  • Posts: 13
  • Registered: ‎01-07-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 85
  • Message 193 of 292

Re:NFC stopped working in moto g pro

2021-04-23, 16:46 PM

It's an old game that the new boy gets given and he's doing very well.

"See how long you can fob the customer off for"

Reply
Options

13 Posts

11-18-2016

Italy

29 Signins

202 Page Views

  • Posts: 13
  • Registered: ‎11-18-2016
  • Location: Italy
  • Views: 202
  • Message 194 of 292

Re:NFC stopped working in moto g pro

2021-04-23, 17:15 PM

Today made the update with the April 1st security patch and luckily NFC still works.

...

Reply
Options

15 Posts

08-29-2020

France

29 Signins

115 Page Views

  • Posts: 15
  • Registered: ‎08-29-2020
  • Location: France
  • Views: 115
  • Message 195 of 292

Re:NFC stopped working in moto g pro

2021-04-23, 17:22 PM

That's good to know, @alpha454 .

Now, how about the rest of us still waiting for a fix? Is this still gonna happen, or are you going to play us with 'wait a little more...' till the phone is out of warranty?

 

Thank you in advance for your productive, informative and, hopefully, timely answer, @Agent_Rich !

 

All the best,

Cristi

Reply
Options

13 Posts

10-31-2020

Czech Republic

18 Signins

85 Page Views

  • Posts: 13
  • Registered: ‎10-31-2020
  • Location: Czech Republic
  • Views: 85
  • Message 196 of 292

Re:NFC stopped working in moto g pro

2021-04-25, 12:26 PM

@Agent_Rich 

 

your engineers received problematic phone before month, basic compare with working one need some hours, why still zero information?

Reply
Options

13 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

22 Signins

85 Page Views

  • Posts: 13
  • Registered: ‎01-07-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 85
  • Message 197 of 292

Re:NFC stopped working in moto g pro

2021-04-25, 14:41 PM

It's becoming more likely that after all this time this problem will not be fixed by Motorola.

The very least you could do Motorola, is offer us as an upgrade at your cost (~$100) for the sake of good customer relations.

I look forward to a response.

Reply
Options

7 Posts

02-10-2021

Estonia

16 Signins

70 Page Views

  • Posts: 7
  • Registered: ‎02-10-2021
  • Location: Estonia
  • Views: 70
  • Message 198 of 292

Re:NFC stopped working in moto g pro

2021-04-26, 19:45 PM

Ok, ladies and gentlemen, I finally have my motorola with working NFC.

 

Here is the my experience of solving the issue:

 

After I wrote here I contacted agent_rich for information about phone swap. He said that no phones are needed for them any more and I should wait for a miracle with everybody in this thread. So far no action from his/Motorola sight as you can see.

 

I brought ny phone to third party warranty repair to fix NFC, replace my not working Motorola earphones and many smaller lags like one of the speakers not working sometimes. After 16 days I received my phone back with working NFC and new pair of earphones. 

 

In the work description it is said that they have replaced sp68c57436 connector, 5p68c16521 subboard and sh38c37773 housing part whatever all that means. I did not pay anything for the job.

 

I have been testing it for 6-7 hours. Phone is up to date and everything works by now.

 

Although all my problems are solved, I doubt that I will consider another model of motorola/lenovo as my next phone. I don't need things I cannot rely on.

 

Now the ball is on Motorola's side.

Reply
Options

13 Posts

10-31-2020

Czech Republic

18 Signins

85 Page Views

  • Posts: 13
  • Registered: ‎10-31-2020
  • Location: Czech Republic
  • Views: 85
  • Message 199 of 292

Re:NFC stopped working in moto g pro

2021-04-26, 20:41 PM

this is what i was afraid, hw/design problem...

 

sp68c57436 = "NFC Antenna?" or "Flex Cable?

5p68c16521 = "Charging,EarphoneJack,Ant(for what?)Connectors,... board"
sh38c37773 = "Headphones"

then problematic with NFC be first and/or second...

Reply
Options

23 Posts

02-11-2021

Netherlands

22 Signins

75 Page Views

  • Posts: 23
  • Registered: ‎02-11-2021
  • Location: Netherlands
  • Views: 75
  • Message 200 of 292

Re:NFC stopped working in moto g pro

2021-04-26, 20:49 PM

Hw issue that got triggered with an update? Sounds strange?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms