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27 Posts

12-30-2020

Finland

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  • Message 231 of 292

Re:NFC stopped working in moto g pro

2021-06-14, 15:43 PM

@ kurtlei wrote:

Hi, 

 

I recently bought the moto g pro and everything worked fine until a week ago. NFC stopped working completely. No payments accepted, no tags readable, NFC seems dead. 

 

Things I`ve tried so far: Toggle NFC switch on off, restart device, update payment app. I have not tried a factory reset and hope to avoid it.

 

Help very much appreciated, thanks. 

 

It's been 10 months since the original post today. 

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27 Posts

12-30-2020

Finland

37 Signins

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  • Posts: 27
  • Registered: ‎12-30-2020
  • Location: Finland
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  • Message 232 of 292

Re:NFC stopped working in moto g pro

2021-06-14, 15:55 PM

Also, it's been almost a month since Motorola's previous update. 

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15 Posts

12-23-2020

Germany

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  • Message 233 of 292

Re:NFC stopped working in moto g pro

2021-06-15, 0:04 AM

Update, 

After testing now for 4 weeks, NFC still working. No problems with Google Pay or any other NFC connect.

The repair shop I sent the Moto G pro to has done a good job. 

The repair has been organized via Amazon and was done without any additional cost.

 

 

 

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27 Posts

12-30-2020

Finland

37 Signins

195 Page Views

  • Posts: 27
  • Registered: ‎12-30-2020
  • Location: Finland
  • Views: 195
  • Message 234 of 292

Re:NFC stopped working in moto g pro

2021-06-16, 13:14 PM

@ ChriFi wrote:

Update, 

After testing now for 4 weeks, NFC still working. No problems with Google Pay or any other NFC connect.

The repair shop I sent the Moto G pro to has done a good job. 

The repair has been organized via Amazon and was done without any additional cost.

 

 

I wonder if Amazon could organize the repair in Finland without me having to send the phone back to Germany where I ordered it. I'm still waiting for Motorola to "ensure our repair/service centers understand the issue" before I contact them myself. 

 

@Agent_Zeke @Agent_Rich what's the status? When can I send my phone for repair?

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11 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 235 of 292

Re:NFC stopped working in moto g pro

2021-06-23, 17:04 PM

I forgot wallet yesterday and I had to go to the chemist for by stuff for my kid. .. Unfortunately motorola have not fixed this bug since last year so had to come back to home as is not possible to pay by phone anymore ... thankyou motorola have to remember about wallet next time 🙂

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13 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 236 of 292

Re:NFC stopped working in moto g pro

2021-06-23, 17:08 PM

Think it's close to a year now since this problem appeared, would a birthday card to Motorola be in order do you think?

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1 Posts

06-29-2021

Netherlands

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  • Location: Netherlands
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  • Message 237 of 292

Re:NFC stopped working in moto g pro

2021-06-29, 9:49 AM

Same here, bought through Amazon, I will send it back. Appalling that there is no recall or  better support from Motorola!

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16 Posts

01-05-2021

Netherlands

29 Signins

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  • Location: Netherlands
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  • Message 238 of 292

Re:NFC stopped working in moto g pro

2021-07-05, 16:45 PM

Dear Agent_Rich: Your last update is already two months ago! My Motorola is still not working. What can we expect?

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1 Posts

07-14-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 239 of 292

Re:NFC stopped working in moto g pro

2021-07-14, 19:50 PM

Same here. It still isn't working and TBH I'm now looking for other makes when it comes to Motorola AND Lenovo.  So replacement of laptops as well as phones will see other companies benefitting from the lack of customer care. Yes this whole situation started after the updates, you have seen here just a few people who have suffered from the situation. You could have just offered a rollback option to a point before all this problem started. Let those who have this problem at least get a fix like that of a previous software version to enable the NFC to work again.

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23 Posts

02-11-2021

Netherlands

22 Signins

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  • Posts: 23
  • Registered: ‎02-11-2021
  • Location: Netherlands
  • Views: 75
  • Message 240 of 292

Re:NFC stopped working in moto g pro

2021-07-15, 7:34 AM

What a (removed) joke this is becoming...

 

On a positive note; after the last fix -for whatever they fixed- its still working here. Even witht he updates.

 

Edited: due to site rules violation - preferred language - Mary
Moto Site rules :https://forums.lenovo.com/t5/Forum-Feedback/Moto-Owners-Forum-Site-Rules/m-p/3269704/highlight/true#M4934

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