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4 Posts

07-15-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-07-15, 8:57 AM

Hi,

 

I have just been caught out with this issue, which I had been completely and blissfully unaware of, when trying to pay for coffee. 

 

Is there any update or suggested actions to resolve? Is there an estimate on when it will be fixed? As the phone is part of the GoogleOne is this something that should be reported to Google too?

 

#thanks

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24 Posts

02-11-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-07-15, 9:01 AM

Did you read the last pages? What do you think?

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1018 Posts

02-18-2019

United States of America

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Re:NFC stopped working in moto g pro

2021-07-15, 17:11 PM

@ Fill Me Up wrote:

Hi,

 

I have just been caught out with this issue, which I had been completely and blissfully unaware of, when trying to pay for coffee. 

 

Is there any update or suggested actions to resolve? Is there an estimate on when it will be fixed? As the phone is part of the GoogleOne is this something that should be reported to Google too?

 

#thanks

 

Hi,

 

We are still working on this. I sent a follow-up to the team and I'll notify once I hear from them.

 

Regards,
Mary
Moto Support

 

 



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7 Posts

02-10-2021

Estonia

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  • Message 244 of 306

Re:NFC stopped working in moto g pro

2021-07-23, 18:58 PM

Mine is not working again (it was allready fixed) after latest security update... Good job motorola, great phone, superb service.

 

 

If someone is interested in my story check my messages in this thread. I posted info about repairs performed.

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24 Posts

02-11-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-07-23, 19:00 PM

@Agent_Mary  thanks for the utterly useless update. Still nothing happening.

 

How **removed** difficult is it to provide proper updates?

 

Note: Site rules violation - preferred language - Please avoid using vulgarity. You can review the community guidelines here: https://forums.lenovo.com/t5/Forum-Feedback/Moto-Owners-Forum-Site-Rules/td-p/3269704

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24 Posts

02-11-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-07-24, 6:50 AM

@Agent_Mary sure, now you can come in and fix my comment. But an actual root cause or fix is nowhere to be seen.

 

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16 Posts

01-05-2021

Netherlands

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  • Message 247 of 306

Re:NFC stopped working in moto g pro

2021-07-24, 9:43 AM

I don't think they are really trying to come up with a solution. They are just waiting for us to give up.

It's almost a year ago since the first post and the only comments are: "we are aware of the problem", we are working on a solution", we will come back to you when we have more information". A lot of **bleep** but no fix!

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15 Posts

08-29-2020

France

29 Signins

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  • Message 248 of 306

Re:NFC stopped working in moto g pro

2021-07-24, 11:20 AM

Yes, we should face it, what we've got is a more expensive Moto G Stylus, for a slightly better OS upgrade support. NFC is seemingly a hit or miss, and the fact the two Phones (Stylus and Pro) share a very similar firmware might be the cause of troubles for all these.

 

In any case, point taken, Motorola, you do not care about your customers that much, and at least I will act accordingly: no more Motorola phones from now on, after a very successful ride with: the original Moto G (still alive running LineageOS, but rather slow for today's applications), Moto Z, Moto Z2 Force, Moto One Vision. Now Moto G Pro is the last phone I'll buy from this manufacturer. Sorry!

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1018 Posts

02-18-2019

United States of America

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Re:NFC stopped working in moto g pro

2021-07-28, 17:54 PM

Hi Everyone,

 

If all troubleshooting steps were performed, we recommend that you have your phone repaired. You can find your repair options on our site here. It includes an extensive carry-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue.

 

Please visit our website for more details about our repair services.

 

Let me know if you have questions or need help setting up a service request.

 

Regards,
Mary
Motorola Support



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4 Posts

07-15-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-07-29, 8:53 AM

Hi Mary

 

sounds great for those living in the US, but what about those of us in the UK and the rest of Europe?

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