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28 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2021-07-29, 9:06 AM

@ Fill Me Up wrote:

Hi Mary

 

sounds great for those living in the US, but what about those of us in the UK and the rest of Europe?

 

The Moto G Stulys that is sold in the US doesn't even have NFC so offering this repair service in this thread must be a joke... :(

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1070 Posts

02-18-2019

United States of America

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Re:NFC stopped working in moto g pro

2021-07-29, 15:56 PM

Hi,

 

Please visit our website to check the repair options in the UK and book a repair using this link. For other users in Europe, visit this page for specific contact options.

 

Regards,
Mary
Motorola Support



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24 Posts

02-11-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-07-29, 16:02 PM

So, we can safely assume that absolutely nothing is being done to fix the root cause? 

 

Please just come out and say that then, in stead of keeping everyones hopes.

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1070 Posts

02-18-2019

United States of America

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Re:NFC stopped working in moto g pro

2021-07-29, 18:16 PM

@ MM1983 wrote:

So, we can safely assume that absolutely nothing is being done to fix the root cause? 

 

Please just come out and say that then, in stead of keeping everyones hopes.

 

Hi @MM1983 ,

 

We've posted a few pages back that this is a hardware issue. This is why we recommend submitting the device for repair. You may refer to my previous reply on how you can submit the request. Thank you.

 

Best regards,
Mary
Motorola Support



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13 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-07-29, 21:27 PM

Right so having been waiting for almost a year for some, it turns out to be a hardware problem.

We've not had a fully functioning device in all that time and now we have to be without it for maybe weeks.

Don't you feel we deserve to have them swapped out instead for the sake of the Motorola good name if nothing else?

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24 Posts

02-11-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-07-29, 21:43 PM

I've said it before. How on earth can this be a hardware problem?

 

It was working fine before a software update. And afterwards it's broken. How would this add up to hardware problems?

 

If so; what's the failing hardware? What is the root cause? What part is replaced? 

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28 Posts

12-30-2020

Finland

39 Signins

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  • Posts: 28
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  • Message 257 of 314

Re:NFC stopped working in moto g pro

2021-07-29, 23:20 PM

@ Agent_Mary wrote:

Hi,

 

Please visit our website to check the repair options in the UK and book a repair using this link. For other users in Europe, visit this page for specific contact options.

 

Regards,
Mary
Motorola Support


I followed the latter link, selected Finland as my country and ended up filling an email form on this page: https://motorola-global-en-uk.custhelp.com/app/ask/p_country_code/NN

Couple of notes for anyone else trying to fill in the form:
- First* field refers to your first name. It's also the first field in the form, but that is just coincidence 
- Address* field doesn't accept your street address but your email address

Please refer to attached image.

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4 Posts

07-15-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-07-30, 13:54 PM

I can't agree m ore. As someone who disposes of old hardware as soon as I'm comfortable with my new device, I don't have a phone to fall back on. This means if I send my phone off, I have to go buy one anyway as an interim solution.  Either that or have nobody contact me for however long it takes - and that isn't an option either. 

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2 Posts

07-28-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 259 of 314

Re:NFC stopped working in moto g pro

2021-07-30, 19:44 PM

I've never heard such utter codswallop as the replies from Motorola. Trying to pass it off as a hardware problem. People were using the NFC the day before the update, then update occurs and the following day NFC doesn't work.

NOW DO YOU GET IT, I can't dumb it down any more for you Motorola but that is what happened.

Treating us with the utter contempt you have you really don't deserve to have any more of your products sold ever again. I, and I'm sure others will be telling more people not to touch your devices because customer care doesn't exist. Do you really think that people will buy another product YOU decided to stuff up with the update.

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16 Posts

01-05-2021

Netherlands

30 Signins

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  • Message 260 of 314

Re:NFC stopped working in moto g pro

2021-07-31, 16:55 PM
Dear Agent_Mary, You tell us that this looks like a hardware issue. So you're not sure if it is a hardware problem? I'm (and a lot of other people) already waiting for almost a year now. How about giving Lenovo Netherlands a call to have my phone swapped. I'm not interessed in filling in a lot of forms before I can send my phone. Based on the service from Lenovo it will take another year before I have my phone back.
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