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15 Posts

08-29-2020

France

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Re:NFC stopped working in moto g pro

2021-09-02, 16:10 PM

I guess until they face some kind of legal action all we do here on the forum is just for their amusement/entertaining. This being said, not having enough time to spend on this, I will probably simply forget Motorola ever existed as a phone manufacturer and that's it.

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16 Posts

01-05-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-09-24, 13:07 PM

Goodbye Motorola and welcome Nokia.

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28 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2021-10-11, 15:04 PM

@ Hejupitk wrote:

 

My phone must have lost half of its value by now just by laying in its box. There is no use sending it for repair since I have to pay the postage and there seems to be no quarantee (as per @Kokr 's post) that it will actually get fixxed. I think I'll just try to sell it for $100 and spend a nice night at the local bar trying to remember the good times we used to have with Moto G line back in the days - the relationship that now has ended. 


 

I finally got my phone sold last Friday. It lost over half of its value while basically sitting in my closet, but I got the 100€ out of it. Fortunately, the new owner seems to be satisfied with it as they don't have need for NFC. 

 

This ended an era for me as a Motorola owner. I hope y'all get your phone fixed or sold. Cheers!

 

 

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7 Posts

12-23-2014

Czech Republic

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Re:NFC stopped working in moto g pro

2021-10-11, 15:27 PM

Hey guys,

long story short, I had to send the phone 3 times to the service. All three times they confirmed that the NFC not working. After 3rd service, they listened to my proposal and let me withdrawal from the purchase contract - returned my money originally paid for purchase.

 

This is so disapointing. I was using Moto G series from Moto G1 to Moto G6 Plus. Than Moto G Pro and now our relationship ended. I am 100% not mad at Motorola, for this problem to happen. But how it is handled. It was example how to not handle such issue. It could go directly to textbook.

 

Best reagard and so long Motorola!

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7 Posts

12-23-2014

Czech Republic

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Re:NFC stopped working in moto g pro

2021-10-11, 15:28 PM
Maybe one clarifiction - I am from Czech Republic and the service was carried by ESC.sk company, which handles the service for Czech and Slovak markets here in EUROPE.
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5 Posts

10-08-2021

Poland

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Re:NFC stopped working in moto g pro

2021-10-12, 12:35 PM

Today, I sent my phone for NFC repair. We'll see how long it takes and if they are able to fix it. I hope everything will be OK.

 

Generally, the situation is weird. Motorola still sells not working Moto G Pro phones :-/

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5 Posts

10-08-2021

Poland

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  • Message 297 of 300

Re:NFC stopped working in moto g pro

2021-10-12, 13:37 PM

@ Kokr wrote:

Hey guys,

long story short, I had to send the phone 3 times to the service. All three times they confirmed that the NFC not working. After 3rd service, they listened to my proposal and let me withdrawal from the purchase contract - returned my money originally paid for purchase.

 

This is so disapointing. I was using Moto G series from Moto G1 to Moto G6 Plus. Than Moto G Pro and now our relationship ended. I am 100% not mad at Motorola, for this problem to happen. But how it is handled. It was example how to not handle such issue. It could go directly to textbook.

 

Best reagard and so long Motorola!

Why 3 times? Could you explain? They didn't fix it? 

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5127 Posts

10-05-2016

United States of America

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Re:NFC stopped working in moto g pro

2021-10-12, 16:23 PM

@ Kokr wrote:

Hey guys,

long story short, I had to send the phone 3 times to the service. All three times they confirmed that the NFC not working. After 3rd service, they listened to my proposal and let me withdrawal from the purchase contract - returned my money originally paid for purchase.

 

This is so disapointing. I was using Moto G series from Moto G1 to Moto G6 Plus. Than Moto G Pro and now our relationship ended. I am 100% not mad at Motorola, for this problem to happen. But how it is handled. It was example how to not handle such issue. It could go directly to textbook.

 

Best reagard and so long Motorola!

 

Hi @ Kokr,

 

Sorry to hear that the phone was sent three times. Can you tell us where you purchased the phone? Is the service center you sent your device in is an authorized service center?

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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7 Posts

12-23-2014

Czech Republic

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Re:NFC stopped working in moto g pro

2021-10-12, 16:45 PM

Hey guys!

 

@Marcin99 - first time phone returned, acording to service report, the main board was replaced. It didn't fixed the problem at all. NFC was still dead. Second time, they replaced some cable and rearanged something. The phones NFC worked very bad for one day. I had to wave with the device near paymant terminal for 30 second for the paymant. Next day the phone NFC stopped working compleatly. So I had to send the phone there for the third time. The phone was kept by the service company and the money was returned.

 

@Agent_Jess, I have purchased the phone from ALZA.CZ eshop. The service center is this one: https://www.escsk.eu/ I was sent there by your technical support, using the link in this thread from your collegue.

 

Best regards,Milan

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1 Posts

10-14-2021

Poland

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Re:NFC stopped working in moto g pro

2021-10-14, 8:53 AM

I sent the phone 3 times to the server with a non-working NFC, each time it returned with an annotation of the software repair, after 3 repairs I got a new phone, but after updating to the latest security version, NFC stopped working again, I reported to the Motorola service and I am waiting for a proposal to solve the problem, exchange for a different model or refund. Since they know they can't fix it effectively, they should give the money back after the first service call.

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