Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g stylus / moto g pro
All Forum Topics
Options

2999 Posts

04-04-2018

India

404 Signins

27725 Page Views

  • Posts: 2999
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27725
  • Message 31 of 315

Re:NFC stopped working in moto g pro

2020-09-29, 10:29 AM

@ kozimster wrote:
 

 

 nfc not working at all does'n matter what app I am using just look like I have phone without NFC now...

 

Hi all,

 

Thanks for sharing the details. I highly recommend performing a Factory Data Reset by taking a backup of your contacts and data. I know, performing a reset can be a little time-consuming.

 

However, as it occurred after the recent update, we recommend performing a reset after a Software update as it helps to start the device afresh and that could solve your concern. 

 

Let me know how it goes.

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

4 Posts

08-24-2020

Slovakia

58 Signins

280 Page Views

  • Posts: 4
  • Registered: ‎08-24-2020
  • Location: Slovakia
  • Views: 280
  • Message 32 of 315

Re:NFC stopped working in moto g pro

2020-09-30, 10:49 AM

Hi @Agent_Suman ,

 

I tried Factory Reset several times - (with and without cloud backup), and result was always the same - NFC not working.  

Before august security update, when I tried read any NFC without assigned app, a message was displayed about it.  

Now, after august security update, NFC not working and when I try read any NFC, there is no message or notice.

 

With best regards

 

ms71

Reply
Options

15 Posts

08-29-2020

France

29 Signins

115 Page Views

  • Posts: 15
  • Registered: ‎08-29-2020
  • Location: France
  • Views: 115
  • Message 33 of 315

Re:NFC stopped working in moto g pro

2020-09-30, 12:30 PM

Around 1 week ago I have submitted logs in order for the engineers to analyze (through  @Agent_Rich ). Is there any progress on that front?

 

Best regards,

Cristi

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 34 of 315

Re:NFC stopped working in moto g pro

2020-10-01, 16:00 PM

Hi CristiC,

 

I'm so sorry I still don't have an update for you. I have provided your logs and we're just waiting for the next advise from our engineers. We have an opened ticket regarding this and we're still working on this. Rest assured I will share with you as soon as I have details regarding this. I'll try to get more info on our next meeting. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

10-02-2020

Norway

9 Signins

55 Page Views

  • Posts: 3
  • Registered: ‎10-02-2020
  • Location: Norway
  • Views: 55
  • Message 35 of 315

Re:NFC stopped working in moto g pro

2020-10-02, 21:02 PM

Same here. On my moto G pro in Norway.

Reply
Options

15 Posts

08-29-2020

France

29 Signins

115 Page Views

  • Posts: 15
  • Registered: ‎08-29-2020
  • Location: France
  • Views: 115
  • Message 36 of 315

Re:NFC stopped working in moto g pro

2020-10-03, 16:11 PM

Thank you, @Agent_Rich. Looking forward to any updates.

 

 

Best wishes,

Cristi

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 37 of 315

Re:NFC stopped working in moto g pro

2020-10-07, 17:27 PM

Hi CristiC,

 

I apologize if it's taking a bit longer than we expected but rest assured we're working on this. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

10-08-2020

United Kingdom of Great Britain and Northern Ireland

7 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎10-08-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 38 of 315

Re:NFC stopped working in moto g pro

2020-10-08, 9:01 AM

Hi,

 

Its a bit interesting error. Me and my girlfriend both have Moto G Pro. After installing the September security update on my phone the NFC stopped working. At the same time on my girlfriends phone it is still working fine... 

 

Is it possible that not all Moto G / G8 has the same NFC chip even if it is the same modell? 

I will try a software reset, but according to the persons before me I don't have much hope. I also can use ADB if you need any more info, and have a non working and a working phone in my household. But sadly I don't have any NFC tags to try it at home.... Is there an app I can try on the 2 phones to check each others NFC signal?

 

Many thanks

Reply
Options

1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

524 Signins

13360 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13360
  • Message 39 of 315

Re:NFC stopped working in moto g pro

2020-10-08, 9:08 AM

I also have a G Pro and NFC has always functioned as it should. If you have two phones with NFC they should see each other and transfer data between them. If you have a biometric passport you can download an app to read the passport using NFC.

 

https://play.google.com/store/apps/details?id=nl.innovalor.nfciddocshowcase

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 40 of 315

Re:NFC stopped working in moto g pro

2020-10-12, 17:42 PM

Hi Everyone, 

 

Our engineers are asking to get at least one sample back to them so they can diagnose this. Can some of you send your phone back to us? Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms