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23 Posts

12-16-2014

Canada

21 Signins

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  • Message 51 of 300

Re:NFC stopped working in moto g pro

2020-11-02, 11:43 AM

Hello !  Tried a hard reset yesterday for the 2nd time but no luck...Still not working...Ordering a new phone today.

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3 Posts

11-02-2020

United Kingdom of Great Britain and Northern Ireland

6 Signins

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  • Registered: ‎11-02-2020
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  • Message 52 of 300

Re:NFC stopped working in moto g pro

2020-11-02, 18:02 PM

I am also having this issue. Tried safe mode, and this didn't solve the problem. NFC is still togglable in settings, but no longer responds to any NFC tags I own.

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6997 Posts

02-11-2016

United States of America

3424 Signins

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  • Message 53 of 300

Re:NFC stopped working in moto g pro

2020-11-03, 15:17 PM

Hello everyone, I'm truly sorry this is taking so long. We'd really like to get one of your devices sent to us so we can analyze further. If you're in the UK and are willing to have us swap out your device, please reply and let us know. This way we can help arrange the replacement.

 

-Tom



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3 Posts

11-02-2020

United Kingdom of Great Britain and Northern Ireland

6 Signins

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Re:NFC stopped working in moto g pro

2020-11-04, 18:47 PM

I'll consider the offer (potentially), but please understand, this is my first smartphone, and during the next month of lockdown, my main connection with the outside world. In normal times, I'd be happy to send in a phone to be investigated and a replacement given, but right now I depend upon the phone, and could not cope well without it, even for a few days. I hope you can find someone else with this issue who owns multiple phones.

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23 Posts

12-16-2014

Canada

21 Signins

207 Page Views

  • Posts: 23
  • Registered: ‎12-16-2014
  • Location: Canada
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  • Message 55 of 300

Re:NFC stopped working in moto g pro

2020-11-09, 16:18 PM

I Hope Android 11 will fix NFC problem...

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3 Posts

10-08-2020

United Kingdom of Great Britain and Northern Ireland

7 Signins

20 Page Views

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  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 56 of 300

Re:NFC stopped working in moto g pro

2020-11-10, 10:48 AM

I live in the UK and already had a chat with your support on the website and they also advised to send the phone back to your repair center.

 

So I'm happy to do that.

 

Please let me know if I need to do anything above the standard send back to service ?

 

Thanks

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6997 Posts

02-11-2016

United States of America

3424 Signins

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  • Message 57 of 300

Re:NFC stopped working in moto g pro

2020-11-10, 15:40 PM

@ Gerry_T wrote:
 

 

I live in the UK and already had a chat with your support on the website and they also advised to send the phone back to your repair center.

 

So I'm happy to do that.

 

Please let me know if I need to do anything above the standard send back to service ?

 

Thanks

 

Excellent, let me ping someone on my end to reach out to you to see if he help facilitate shipping your phone to our engineers.

 

-Tom



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17 Posts

08-30-2020

Czech Republic

22 Signins

105 Page Views

  • Posts: 17
  • Registered: ‎08-30-2020
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  • Message 58 of 300

Re:NFC stopped working in moto g pro

2020-11-13, 20:36 PM

After today's update QPRS30.80-109-2-8 nfc still not working.

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3 Posts

10-08-2020

United Kingdom of Great Britain and Northern Ireland

7 Signins

20 Page Views

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  • Message 59 of 300

Re:NFC stopped working in moto g pro

2020-11-16, 11:21 AM

Any update on this? 

Can you send an email to me when you know how i need to return my phone ?

Thanks

 

2020-11-10, 7:40 AM

@ Gerry_T wrote:
 

 

I live in the UK and already had a chat with your support on the website and they also advised to send the phone back to your repair center.

 

So I'm happy to do that.

 

Please let me know if I need to do anything above the standard send back to service ?

 

Thanks

 

Excellent, let me ping someone on my end to reach out to you to see if he help facilitate shipping your phone to our engineers.

 

-Tom

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6997 Posts

02-11-2016

United States of America

3424 Signins

86906 Page Views

  • Posts: 6997
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 86906
  • Message 60 of 300

Re:NFC stopped working in moto g pro

2020-11-16, 19:56 PM

@ Gerry_T wrote:
 

 

Any update on this? 

Can you send an email to me when you know how i need to return my phone ?

Thanks

 

2020-11-10, 7:40 AM

@ Gerry_T wrote:
 

 

I live in the UK and already had a chat with your support on the website and they also advised to send the phone back to your repair center.

 

So I'm happy to do that.

 

Please let me know if I need to do anything above the standard send back to service ?

 

Thanks

 

Excellent, let me ping someone on my end to reach out to you to see if he help facilitate shipping your phone to our engineers.

 

-Tom

 

My apologies. The person I was working with was on holiday. I just reached out to them again to try and help move this along. 

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
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