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7 Posts

11-14-2020

Poland

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Re:NFC stopped working in moto g pro

2020-11-19, 14:24 PM

Hi

Do you have any idea when the fix will be available? Do you know where is a bug and how to fix it?

Regards

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6997 Posts

02-11-2016

United States of America

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Re:NFC stopped working in moto g pro

2020-11-19, 21:26 PM

@ stryq wrote:
 

 

Hi

Do you have any idea when the fix will be available? Do you know where is a bug and how to fix it?

Regards

 

I can't say we will have a fix. I know there are multiple people reporting this. However, we are working to get a sample back that is experiencing this issue so we can analyze it. So until we analyze it and figure out the cause, I can't say if it's software or a hardware related issue. As I learn more, I will update this thread.

 

-Tom



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Re:NFC stopped working in moto g pro

2020-11-20, 5:59 AM

Is warranty cover that kind of issue ? is a pretty new phone - can we ask for replace with working model ? I think you sold a rubbish to us - phone without nfc in this days? that feature is a key I would not buy phone without it. 

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4519 Posts

03-11-2019

United States of America

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Re:NFC stopped working in moto g pro

2020-11-23, 15:28 PM

Hi kozimster,

 

Yes, warranty should cover this if you ever want to have it replaced. You will need to contact our support so they provide assistance with the replacement/repair process. 

 

Best regards,
Zeke
Motorola Support



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7 Posts

11-14-2020

Poland

8 Signins

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  • Posts: 7
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Re:NFC stopped working in moto g pro

2020-11-26, 14:44 PM

Any news? Did you found a solutions how to fix it?

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3 Posts

11-02-2020

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2020-11-26, 17:59 PM

Still no luck on QPRS30.80-109-2-9 (November Security Patches)

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15 Posts

08-29-2020

France

29 Signins

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Re:NFC stopped working in moto g pro

2020-11-28, 9:50 AM

Same here, no luck. Moreover, I have asked Amazon for a fix, they sent me all the proper labels to send to an agreed repair place, which I did.

According to parcel tracking, the phone was in the repair team hands for less than one day, and I have received it back without any information about what they did. But NFC is still not working. This is becoming slightly annoying.

 

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15 Posts

08-29-2020

France

29 Signins

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Re:NFC stopped working in moto g pro

2020-11-28, 9:53 AM

In case it makes any kind of a difference, living in France (and bought the phone through Amazon France).

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2 Posts

10-17-2020

Germany

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Re:NFC stopped working in moto g pro

2020-11-29, 11:55 AM

I got a replacement by Amazon. Same issue.

Would be willing to send in the phone. Live in the Netherlands. How long would I have to be without the phone?

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7 Posts

11-14-2020

Poland

8 Signins

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Re:NFC stopped working in moto g pro

2020-11-29, 17:47 PM

Motorola! You are big company. Do you really doesn't have a fix afer more than month since first information about bug? It's ridiculous! When fix will be available?

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