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Moto G Phonesmoto g stylus / moto g pro
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30 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2020-12-30, 3:34 AM

Same problem here. Fresh new phone straight out of the box. NFC hasn't worked a single time. All updates installed.

 

I have couple of question to Motorola:

1) Why are you asking ppl to send their phones back for investigation? Do you not have samples of your own phones of different patches? How hard is it to reproduce the problem?

2) How on earth can it take over 4 months to fix such a crucial feature? 

 

One of the reasons I bought G Pro was NFC, the other was the round widget that showed the battery level. They've now both ruined. I think I'll return my phone as defected. 

 

 

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15 Posts

12-23-2020

Germany

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Re:NFC stopped working in moto g pro

2021-01-01, 20:11 PM

Ist there a Chance that thus will be fixed with the next monthly Patch Release? It can't be that an international company like Lenovo isn't able to get this fixed.

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1 Posts

01-05-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-01-05, 14:16 PM

I have the same problem, I cannot use the NFC, after a security patch a few months ago.
Is there anything I can do now? 
I have read that there have been several requests for log and system analysis files. Has something come out of this, or have files never been sent in?
Is there already a date for a patch. 
Does it make sense to send my motorcycle G Pro to a service centre? 
Are these incidents or is NFC not used that often by end users?

 

regards,

Cees

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15 Posts

08-29-2020

France

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Re:NFC stopped working in moto g pro

2021-01-05, 17:16 PM

I did provide the logs needed and that didn't result into anything relevant, as far as I can tell. I have also sent my phone to an Amazon (bought the phone through them) agreed repair center, which just sent the phone back in the same state... I am not even sure what I should do next, to be honest, but this is really not looking good. :(

 

 

Best,

Cristi

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18 Posts

01-05-2021

Netherlands

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Re:NFC stopped working in moto g pro

2021-01-06, 8:50 AM

I have the same problem. Phone is 4 months old and NFC stopped working. All updates are installed but still no NFC.

Question to Agent_Rich: does Lenovo already have a solution? Your last update is already more than two weeks ago.

 

Thanks

John

 

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30 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2021-01-06, 12:07 PM

I guess they're still on Christmas holiday...

 

That is why I'm going to give Motorola one week time to reply wether they're going to fix the issue or not before I call for refund and go with Nord. 

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13 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-01-07, 20:48 PM

better contact them now and send phone back to them and ask for refund after some time they will not accept return ( as I wanted to do ), they ask me to send to service my phone but I don't have second phone, and not sure if they will fix it as you can see that topic is still live for long time ... they also can send new phone after 3 attempts to fix (so not sure if I have to sent 3 times and they send back not fixed to me or what ? ):... good luck

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16 Posts

01-07-2021

United Kingdom of Great Britain and Northern Ireland

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2nd New G Pro and the NFC not working.

2021-01-10, 12:33 PM

Help please.

I need to use NFC to scan a medical device but this is the 2nd new G Pro where the NFC doesn't work on this or any other tag that my old G7 Power does.

Joining this forum I can now see there is a problem on this device, can you help please?

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2 Posts

01-11-2021

United Kingdom of Great Britain and Northern Ireland

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Re:NFC stopped working in moto g pro

2021-01-11, 22:40 PM

Anyone have a solve for this yet. My NFC stopped working mid December...last activity in Google Pay was on the 11th.

 

Is there anyway to check update history on this phone to see if they coincide?

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30 Posts

12-30-2020

Finland

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Re:NFC stopped working in moto g pro

2021-01-11, 23:39 PM

No solution to this AFAIK, but they restored the old battery ring to Moto Widget so there is hope! 

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