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07-17-2020

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NO WiFi Calling for Verizon on Stylus?

2020-07-17, 13:50 PM

I just purchased a new Moto G Stylus because it had all the feature I was looking for in a phone only to find out that I cannot use WiFi Calling.  I need this at work because we have very poor service in our area.  My old Moto G5 plus had this feature so I never considered it wouldn't be on a new phone.  Now I have an awesome phone that can't make calls when I'm at work.  Is there anyway this can change with a patch or something? 

 

I spent a couple hours getting everything set up and now if I return it, I'm out that time and a restocking charge to BestBuy as well.

 

Dave

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10448 Posts

03-05-2018

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Re:NO WiFi Calling for Verizon on Stylus?

2020-07-17, 19:51 PM

Hi DavidSlish,

 

Thanks for the post. Unfortunately, Moto G Stylus doesn't support WiFi calling on Verizon network. I appreciate your feedback on this, I'll pass it along but we can't guarantee any changes. 

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

07-22-2020

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  • Message 3 of 8

Re:NO WiFi Calling on Stylus?

2020-07-22, 13:36 PM

I am so Pissed off. I bought a Moto G Stylus direct from motorola after being very happy with my Moto droid only to find out that unlike the droid there seems to be no WiFi calling. I live in an area with marginal cell service so now i have a $300 brick. Is there any provider or service that will allow me to have wifi calling? Can I return or trade this thing for something else that will do wifi calling? Help please

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  • Message 4 of 8

Re:NO WiFi Calling for Verizon on Stylus?

2020-07-23, 13:35 PM

Hi jimlovejoy,

 

Sorry to know about that. I understand this is important to you. I know that G stylus has WiFi calling on T-Mobile and Sprint but I would suggest contacting the carrier first to make sure. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

07-22-2020

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  • Message 5 of 8

Re:NO WiFi Calling for Verizon on Stylus?

2020-07-24, 22:03 PM

Thanks for responding. Everyone seems to have a different story. Tracfone says that their BYOP option allows for WIFI calling if the phone supports it. I just spoke with Verizon, they will sell me a Moto G stylus and they say that it supports WIFI calling. But there is no WIFI calling option in my Moto G stylus settings. Are there different moto g stylus phones? I bought my phone direct from your company and I expected it to be full featured. It shouldn't matter which carrier I use if I buy an unlocked phone. If the carrier supports wifi calling why shouldn't the phone have that option. Please help me understand.

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443 Posts

12-19-2017

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  • Message 6 of 8

Re:NO WiFi Calling for Verizon on Stylus?

2020-07-27, 12:42 PM

I think every phone on every carrier is going to be different. With my Moto G5S Plus on Sprint I couldn't use wifi calling, but now with the Moto G Stylus on Sprint I can.  There doesn't seem to be any rhyme or reason to this...???

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1 Posts

08-20-2020

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  • Message 7 of 8

Re:NO WiFi Calling for Verizon on Stylus?

2020-08-20, 20:04 PM

I talked to Verizon support, no go on this feature.  Which is odd, I have another g stylus (in addition to the unlocked one) on my acct that is from Verizon and it works fine.  

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  • Message 8 of 8

Re:NO WiFi Calling for Verizon on Stylus?

2020-08-24, 18:11 PM

Hi JP0000,

 

Thank you for sharing. Moto G Stylus retail unlocked will not support WiFi calling on Verizon. 

 

Best regards,
Rich
Motorola-Lenovo Support



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