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No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 15:55 PM

Hardware:

 

Model: moto g stylus
Model Number (SKU): XT2043-4
Android version: 11
Current software version: RPR31.Q1-56-9
Security patch: February 1, 2021

 

Prior to the Android 11 update to the Moto G Stylus (2020), and when Do Not Disturb was enabled OR disabled, I was able to hear ringtones by going to Settings > Sounds > Phone ringtone and selecting any ringtone.  Since the update, the audio of these ringtones is only available when Do Not Disturb is disabled.  As a result, if I setup DND to allow only contacts to ring, even those incoming calls produce no audible ringtones.  At all times, the 'Ring & notification volume' indicator is all the way to the right.

I've restarted the device, factory reset the phone, same result.  Any other help would be appreciated.  Thank you.

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08-06-2019

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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 22:55 PM

Unfortunately this is a known bug in Android 11. Google supposedly fixed it with their November security patch but many people claim the problem still persists. See link below.

 

 

https://www.androidpolice.com/2020/11/02/android-11-bug-silences-calls-from-starred-contacts-in-dnd-but-there-are-workarounds/

 

 

 

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13965 Posts

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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 20:11 PM

Hi Mike37450

 

Thanks for the post. Have you resetting your DND settings? Remove existing exceptions and creating another one? Can you share a screenshot of DND settings? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 20:41 PM

Hi Rich -

 

Thank you very much for the reply.  I've reset DND settings, removed existing settings, tried multiple variations, and the same situation persists. 

NOTE: Under the Calls screenshot, if I select Starred Contacts, Contacts, or None, I am unable to hear samples of ringtones.  If I select Anyone, those Phone ringtone samples are heard upon selection.  It's not just wanting to hear the Phone ringtone samples, it's wanting my contacts and only my contacts to produce ringtones when I'm receiving a call.  Under the same setup in Android 10, I heard those ringtones - but, not since the Android 11 update.

 

Phone RingtoneDo Not DisturbPeopleCalls

 

The only workaround is to set my default ringtone to none, and then assign each contact a ringtone.  Thank you again for all your help.

 

- Mike  

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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 22:36 PM

Hi Mike37450

 

Thanks for the screenshots. Glad you have a workaround. What happened when you removed the ringtone from those contacts? Can you please try doing reset app preferences? Go to Settings > Apps & notification > see all > Tap 3 vertical dots on top > Show System > Tap 3 vertical dots on top >Reset App preferences. Once done, reboot the phone and see if it's still the same. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 22:55 PM

Unfortunately this is a known bug in Android 11. Google supposedly fixed it with their November security patch but many people claim the problem still persists. See link below.

 

 

https://www.androidpolice.com/2020/11/02/android-11-bug-silences-calls-from-starred-contacts-in-dnd-but-there-are-workarounds/

 

 

 

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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-08, 23:08 PM

Hi again Rich -

After replacing the assigned ringtone of a contact with the Default Ringtone (with DND still enabled), no ringtone is heard (despite Simple being the Default Ringtone.) Resetting app preferences with a phone reboot had no effect as well.

And, Presto8, thank you, too, for the excellent link.  I accept it as the solution.  I found related support requests/articles below:

https://twitter.com/dwcusc/status/1377228001033678848
https://androidcommunity.com/android-11-has-some-do-not-disturb-issues-20201102/

Whereas the above user was able to perform a factory reset and got everything working again, that wasn't my case. 

Multiple thanks again to all parties for the troubleshooting.  I truly appreciate it.

Kind regards,

Mike

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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-09, 16:17 PM

Hi Presto8

 

Thanks for the info. I haven't seen similar recent  reports across the communities. I will report this and cross check in other communities if we've seen this report. 

 

Hi Mike37450

 

I appreciate your research. You mentioned you did factory data reset, I'd like to confirm, did you restore your apps/backup during initial setup of the phone?

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-09, 19:35 PM

Hi Rich –

 

I opted to restore all apps … and, in hindsight, I should have just recorded my DND experience after the factory reset, but before the restore.  (Should I use that specific workflow next time and discover something, I’ll be sure to let you know.)  But, I accept all the help/research provided so far. 

 

Thank you again,

 

Mike

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Re:No Ringtones with Do Not Disturb (Calls > Contacts) After Android 11 Update

2021-05-10, 18:32 PM

Hi Mike,

 

I've just asked my team, so, we're aware of this and we're still investigating this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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