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04-18-2020

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Backup issues when security turned on

2020-04-18, 2:44 AM

When I view the backup settings on my Moto G Stylus it says "Waiting to back up" and the "Back up now" button is grayed out. If i turn off all security (including PIN) then it will back up normally. This is kind of unacceptable for a brand new phone. Have I screwed up a setting somewhere? Thanks for any help.

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443 Posts

12-19-2017

US

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Re:Backup issues when security turned on

2020-04-22, 2:53 AM

Apparently, this has been a problem with Android since Android P and it continues to be a problem with Android 10.  The only solution I've found so far requires the user to ADB the "BACKUPNOW" command. This will kick off the backup immediately and supposedly enable the Backup Now option again, too.  

Here's a link to the support thread about the issue:
https://support.google.com/pixelphone/thread/1520722?hl=en

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443 Posts

12-19-2017

US

615 Signins

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  • Posts: 443
  • Registered: ‎12-19-2017
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  • Message 3 of 5

Re:Backup issues when security turned on

2020-04-22, 2:59 AM

Interesting. I just checked on my Moto G Stylus and the Back up to Google Drive option is enabled and the Back up now button is blue and not grayed out. It says my Moto G Stylus was backed up 6 hours ago at 4:04pm. Security is enabled, including a PIN. 

I don't remember doing anything different or unusual when I setup this phone. The tech in the Sprint store did factory reset it when they couldn't get it fully activated on the Sprint network. When I got it back home I factory reset it again and performed the same setup I did the first time, restoring a backup of my Moto G5S Plus from the cloud.  

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2 Posts

04-18-2020

US

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  • Posts: 2
  • Registered: ‎04-18-2020
  • Location: US
  • Views: 60
  • Message 4 of 5

Re:Backup issues when security turned on

2020-04-23, 1:06 AM

Well I factory reset it, and it works now so I guess we're okay.

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443 Posts

12-19-2017

US

615 Signins

5650 Page Views

  • Posts: 443
  • Registered: ‎12-19-2017
  • Location: US
  • Views: 5650
  • Message 5 of 5

Re:Backup issues when security turned on

2020-04-27, 4:41 AM

Good to hear!

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