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[HELP] Moto G Stylus - Simultaneous voice and data

2020-05-22, 23:19 PM
Hello, I picked up two Moto G Stylus units directly from Motorola and have the service through Verizon Prepaid. I cannot get the simultaneous voice and data feature to work (option not on system menu). Well, I spent 2.5 hrs with Vzn and nothing, they were unable to turn the feature on. Vzn claims that the phone is capable but since it is an unlocked version from Moto, then they cannot activate the feature. I then called Motorola and they had me do a hard reset and still no luck. Now they want me to send them both phones to have them looked at. Not happy about this. Had them for 20 days now so no longer able to return them. Has anyone gone through this same ordeal? Ideas? Thank you.

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Re:[HELP] Moto G Stylus - Simultaneous voice and data

2020-05-25, 12:05 PM

Hi indychamp1,


Sorry to know about that. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps/software details to see if they are a source of problems.

See here for the instruction. Thanks.


Best regards,
Motorola-Lenovo Support

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