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2 Posts

06-26-2021

United Kingdom of Great Britain and Northern Ireland

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  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 121 of 124

Re:Replacement stylus

2021-06-26, 8:25 AM

Hello, 

How can I get a Touch Screen Stylus Pen for my 2020 Moto G Pro in the UK ? 

The Motorola spares website only provides for US delivery. 

So far, all the third-party Moto  stylus pens I've tried have an incompatible tip i.e. the screen does not detect it. 

My original stylus has now worn out so cannot be used. This was the USP for me buying the Moto G Pro. 

Any suggestions? 

Thanks.

 

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4519 Posts

03-11-2019

United States of America

782 Signins

62255 Page Views

  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
  • Views: 62255
  • Message 122 of 124

Re:Replacement stylus

2021-06-26, 19:41 PM

Hi TonyOG,

 

You can try to contact Motorola UK support team to know where can you get a replacement stylus for your phone. Here is a link on how to reach them.

 

Best regards,
Zeke
Motorola Support 



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2 Posts

06-26-2021

United Kingdom of Great Britain and Northern Ireland

3 Signins

30 Page Views

  • Posts: 2
  • Registered: ‎06-26-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 30
  • Message 123 of 124

Re:Replacement stylus

2021-06-28, 19:48 PM

hi Zeke , 

 I tried that link - they just pointed me back to Motorola US .  I've pasted their reply below this message .

If Motorola can't supply spares outside the US just let me know . It would be useful  to highlight this on the product description webpage as there are other customers with the same problem. 

Alternatively they could just pack a couple of spare styli in the box with the phone .

regards , 

Tony .

--- 
 

From: MotorolaStore Support US (support@motorolastore.com) <system@sent-via.netsuite.com>
Sent: Monday, 28 June 2021, 20:28
To: 
Subject: Case Update: 532258 - Replacement stylus for Moto G Pro

Update for Case 532258 - "Replacement stylus for Moto G Pro"

 

Dear Tony,

 

Thank you for contacting Binatone.

 

Unfortunately, you reached the wrong support team. We support home phones, baby monitors, headphones and Bluetooth headsets. You can reach support for mobile phones here: https://support.motorola.com/us/en/

 

Kind Regards,

 

Carolane G.

Binatone Support Team

support@hubbleconnected.com

https://moto.hubbleconnected.com

Live Chat Monday to Friday:

8:00am - 8:00pm EST

Email Support 24 Hours

Monday to Friday

 


 


Message History
-----Original Message-----
From: Carolane G
Sent: 6/28/2021
Subject: Replacement stylus for Moto G Pro

Dear Tony,

 

Thank you for contacting Binatone.

 

Unfortunately, you reached the wrong support team. We support home phones, baby monitors, headphones and Bluetooth headsets. You can reach support for mobile phones here: https://support.motorola.com/us/en/

 

Kind Regards,

 

Carolane G.

Binatone Support Team

support@hubbleconnected.com

https://moto.hubbleconnected.com

Live Chat Monday to Friday:

8:00am - 8:00pm EST

Email Support 24 Hours

Monday to Friday



-----Original Message-----
From: 701 Anon Customer U.S.
Sent: 6/26/2021
Subject: Replacement stylus for Moto G Pro

Hello , 
 I'm trying to buy a 
replacement stylus for my 2020  Moto G Pro . 
They don't seem to be available to order from Motorola.com for delivery outside the USA . I'm in the UK and the US support team pointed me to you . 
So far all the third-party stylus pens I've tried do not work ie the tip is not detected by the Pro screen . I guess those manufacturers do not test them . 
My original stylus has now worn down so I'd be thankful if you can advise where I can buy a compatible stylus . 
 
thanks , 
Tony .
 
 
 
 
 
 
 
 


 


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51 Posts

02-07-2020

United Kingdom of Great Britain and Northern Ireland

101 Signins

1031 Page Views

  • Posts: 51
  • Registered: ‎02-07-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 1031
  • Message 124 of 124

Re:Replacement stylus

2021-06-29, 13:58 PM

Hi @TonyOG

 

I sent you a private message regarding this.

 

Thanks,

 

- Marta

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