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8 Posts

06-24-2021

India

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Battery Draining Pretty Fast

2021-07-28, 4:31 AM

Hey i recently updated my Moto g10 power with new update provided by Motorola and I noticed one thing that battery is Draining very fast and phone is getting heat as well, yesterday my phone was on stand by still it consumed 10% battery in 1 hour I was not using nor traveling at that time, earlier before update phone was giving pretty impressive performance in terms of battery but after update it has some issues,the main USP of moto g10 power is battery but unfortunately it's also not working as expected.

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8 Posts

06-24-2021

India

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Re:Battery Draining Pretty Fast

2021-07-29, 5:34 AM

Is there anyone in Motorola who can take initiate to reply??

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6720 Posts

02-11-2016

United States of America

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Re:Battery Draining Pretty Fast

2021-07-30, 20:08 PM

@ Praveen1987s wrote:

Is there anyone in Motorola who can take initiate to reply??

 

Hello, I truly apologize, I missed your post. I'm sorry to see you're having issues with the battery. What troubleshooting steps have you done so far? Have you tried performing a battery calibration? If not please give it a try by long-pressing the power button until the phone reboots. Once it reboots, plug it into the supplied charger. Then let the phone charge to 100% and leave it on the charger for at least one additional hour after it reaches 100%. 

 

Let me know,

 

Thanks,

Tom



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8 Posts

06-24-2021

India

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  • Posts: 8
  • Registered: ‎06-24-2021
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  • Message 4 of 8

Re:Battery Draining Pretty Fast

2021-07-31, 4:18 AM

I did but still no improvement, battery is not performing the way it's performing earlier before update and heating issue is also there..

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8 Posts

06-24-2021

India

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Re:Battery Draining Pretty Fast

2021-08-03, 2:54 AM

Over three days and no reply this shows how serious you guys are about your customers and product..

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4559 Posts

10-05-2016

United States of America

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Re:Battery Draining Pretty Fast

2021-08-03, 21:46 PM

@ Praveen1987s wrote:

Over three days and no reply this shows how serious you guys are about your customers and product..

Hi Praveen1987s,

 

We apologize for the late response. I really understand what you feel and I would like to get this resolved too.

 

Since you already tried some suggestions provided here, didn't work and this happened after an update, I would suggest backing up your data from the phone and perform a factory reset with the automatic restore disabled and see if that would help. Make sure you remember your Google account's password which is setup to this phone before doing this step. Resetting it will also help your device clear some caches caused by the update. This won't hurt, but worth a try.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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8 Posts

06-24-2021

India

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  • Message 7 of 8

Re:Battery Draining Pretty Fast

2021-08-05, 18:26 PM

I did what you suggested still no improvement

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4559 Posts

10-05-2016

United States of America

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Re:Battery Draining Pretty Fast

2021-08-05, 20:43 PM

@ Praveen1987s wrote:

I did what you suggested still no improvement

 

 

I really appreciate you tried our suggestions. Since you just reset the phone, Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

 


Regards,
Jess
Motorola Support

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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