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2 Posts

11-19-2018

India

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Moto g 5g exchange

2021-05-22, 20:50 PM

Why Moto g 5g does not show in exchange list on platforms like Amazon or Flipkart. I want to exchange this phone with another

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14293 Posts

03-05-2018

United States of America

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  • Message 2 of 13

Re:Moto g 5g exchange

2021-05-23, 15:59 PM

Hi Amarjitsingh671

 

Thank you for asking. We currently don't have exchange program or trade-in program. Other stores might offer this, but I recommend purchasing only from an authorized stores. I appreciate your feedback. I will pass it along. Also, I will move your post to G 5G community. 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

09-14-2021

India

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Re:Moto g 5g exchange

2021-09-14, 15:35 PM

The worst phone I have ever seen, I want to exchange this phone ,it in the warranty period, what should I do for that.

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6 Posts

09-14-2021

India

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Re:Moto g 5g exchange

2021-09-14, 15:43 PM
I also have the same issue, nothing is working I have my screen guard as well, what should I do for exchange my phone, worst phone
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3692 Posts

03-04-2016

India

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Re:Moto g 5g exchange

2021-09-15, 5:18 AM

@ Mohit8055 wrote:

I also have the same issue, nothing is working I have my screen guard as well, what should I do for exchange my phone, worst phone

Hi Mohit8055

 

Welcome to Motorola forums and thank you for taking to time to post, We are here to help you, I'd like to help as much as possible. May I know the specifics of your concern? 

 

Regards

Sandip



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6 Posts

09-14-2021

India

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  • Message 6 of 13

Re:Moto g 5g exchange

2021-09-15, 8:24 AM
My phone goes in sleep mode while calling, and not even working with the help of power button and finger touch
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3692 Posts

03-04-2016

India

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Re:Moto g 5g exchange

2021-09-16, 5:44 AM

@ Mohit8055 wrote:

My phone goes in sleep mode while calling, and not even working with the help of power button and finger touch

Hi Mohit8055

 

Thank you for writing us back and sorry to know that, can you let us know are you using any screen protectors/Back Cases? if yes, can you please remove them and see if that works. Also, can you test the device senors using device help please follow the mentioned steps below to test the sensor.

 

Device Help or Moto Help app
Tap Fix or Device Diagnosis, or skip to 
Tap Hardware Tests
Tap Proximity sensor
Perform the test by holding your hand over the phone
Note: The displayed icon should change to a checkmark once your hand is close enough to the front-facing camera

 

Regards

Sandip



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6 Posts

09-14-2021

India

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Re:Moto g 5g exchange

2021-09-16, 6:00 AM
I have checked with each and every procedure mentioned above. I went to the service centre also, but after 2-3 days same issue coming.
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3692 Posts

03-04-2016

India

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Re:Moto g 5g exchange

2021-09-17, 5:00 AM

@ Mohit8055 wrote:

I have checked with each and every procedure mentioned above. I went to the service centre also, but after 2-3 days same issue coming.

Hi, 

 

we would like to get more information about your case, please send us an email to apsocial@motorola.com referring to this post so that we can check and help you with this.

 

Regards

Sandip



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6 Posts

09-14-2021

India

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  • Message 10 of 13

Re:Moto g 5g exchange

2021-09-17, 5:16 AM
Dear Sandeep, I have done all the formalities, sent mail also. I'm trying to ask whether Moto g 5g is eligible for the replacement in warranty period or not. Nothing else then that.if not then why not. First time I bought motorola phone and getting bad service from motorola, I personally think MI phone is far good then Moto because in the span of 4 year I never visited a single service centre. Thanks.
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