Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g10 / moto g10 power
All Forum Topics
Options

81 Posts

09-04-2015

India

101 Signins

751 Page Views

  • Posts: 81
  • Registered: ‎09-04-2015
  • Location: India
  • Views: 751
  • Message 1 of 8

No security update after March??

2021-05-18, 19:41 PM

I recently bought Moto g10 power. This is the latest phone launched recently, even for this phone the last security update on March. Even Moto one fusion plus also same...still in March update.

 What happened to Motorola security updates?? Why so late??

darshansm
Reply
Answer
Options

6720 Posts

02-11-2016

United States of America

3406 Signins

85371 Page Views

  • Posts: 6720
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 85371

Re:No security update after March??

2021-06-24, 18:13 PM

@ Praveen1987s wrote:

When can we expect new security and software update as it' been over 3 months that there' no update,I mean it' really not expected with a brand like Motorola..

 

Sorry, we never provide release dates as they are moving targets. I understand this is frustrating, I'll keep leaning on people from my end to try and move things along.

 

Thanks,

Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply

Replies(7)
Options

6720 Posts

02-11-2016

United States of America

3406 Signins

85371 Page Views

  • Posts: 6720
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 85371
  • Message 2 of 8

Re:No security update after March??

2021-05-19, 19:32 PM

@ Darshan3 wrote:

I recently bought Moto g10 power. This is the latest phone launched recently, even for this phone the last security update on March. Even Moto one fusion plus also same...still in March update.

 What happened to Motorola security updates?? Why so late??

 

Hello, we try to stay within 90 days, but sometimes issues arise that cause delays. We're working hard to get security updates out as quickly as possible for eligible devices. I will look into it from my end for the G10 power to see if I can light some fires and get things moving. I'm sorry for any inconvenience this might have caused you. 

 

Thanks,

Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

12 Posts

05-23-2021

India

16 Signins

75 Page Views

  • Posts: 12
  • Registered: ‎05-23-2021
  • Location: India
  • Views: 75
  • Message 3 of 8

Re:No security update after March??

2021-06-17, 2:57 AM
Please Tom, let us know when you are rolling the next update.
Reply
Options

6720 Posts

02-11-2016

United States of America

3406 Signins

85371 Page Views

  • Posts: 6720
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 85371
  • Message 4 of 8

Re:No security update after March??

2021-06-17, 17:43 PM

@ johnas02 wrote:

Please Tom, let us know when you are rolling the next update.

 

Hello, I'm sorry we don't provide release dates, but we'll get the next round of updates out ASAP.

 

Thanks,

Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

8 Posts

06-24-2021

India

12 Signins

115 Page Views

  • Posts: 8
  • Registered: ‎06-24-2021
  • Location: India
  • Views: 115
  • Message 5 of 8

Re:No security update after March??

2021-06-24, 16:32 PM

When can we expect new security and software update as it's been over 3 months that there's no update,I mean it's really not expected with a brand like Motorola..

Reply
Answer
Options

6720 Posts

02-11-2016

United States of America

3406 Signins

85371 Page Views

  • Posts: 6720
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 85371
  • Message 6 of 8

Re:No security update after March??

2021-06-24, 18:13 PM

@ Praveen1987s wrote:

When can we expect new security and software update as it' been over 3 months that there' no update,I mean it' really not expected with a brand like Motorola..

 

Sorry, we never provide release dates as they are moving targets. I understand this is frustrating, I'll keep leaning on people from my end to try and move things along.

 

Thanks,

Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

0 person found this solution to be helpful.

This helped me too

Reply
Options

8 Posts

06-24-2021

India

12 Signins

115 Page Views

  • Posts: 8
  • Registered: ‎06-24-2021
  • Location: India
  • Views: 115
  • Message 7 of 8

Re:No security update after March??

2021-06-24, 18:44 PM

For last 2 months you are repeating the same answer,can you please provide any specific information regarding update?

Reply
Options

6720 Posts

02-11-2016

United States of America

3406 Signins

85371 Page Views

  • Posts: 6720
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 85371
  • Message 8 of 8

Re:No security update after March??

2021-06-25, 20:03 PM

@ Praveen1987s wrote:

For last 2 months you are repeating the same answer,can you please provide any specific information regarding update?

 

I understand you are frustrated, but there is only so much I can say regarding the updates. Since we don't provide dates/timeframes, there isn't much more that can be said. I apologize for that, if we had more details we could provide, I'd definitely be sharing them. I hope you understand.

 

Thanks,

Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms