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22 Posts

02-12-2019

Germany

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  • Message 41 of 81

Re:External Microphone Problem

2021-10-01, 20:21 PM

So it must be a Software Bug! motorola please fix it! Also the Camera App Bug with overexposed zoomed pictures after taking the shot!

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45 Posts

08-26-2021

Brazil

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  • Message 42 of 81

Re:External Microphone Problem

2021-10-01, 20:25 PM
That definitely shows that we don't need to send our devices to tech support or anything else, we need a patch fix asap
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2 Posts

10-02-2021

Japan

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  • Message 43 of 81

Re:External Microphone Problem

2021-10-02, 1:07 AM

I have the same problem with my g100.

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45 Posts

08-26-2021

Brazil

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Re:External Microphone Problem

2021-10-02, 1:51 AM

Motorola just need to release a patch rly fast or a total recall of this model. The number of users with the same.problems is too high

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45 Posts

08-26-2021

Brazil

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Re:External Microphone Problem

2021-10-05, 10:36 AM

Hey Tom, I have good news here

After the new security update from September 1st downloaded last night, external mics it's now working. Wired and Bluetooth working fine.

Battery draining slowly and somehow the white balance is fine too.

Just to update you.

 

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26 Posts

08-17-2021

Germany

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  • Message 46 of 81

Re:External Microphone Problem

2021-10-05, 10:50 AM

...oh boy... I had that security update also today morning... I will test and report...

 

 

HEREBY I can confirm, that the security update that was loaded tonight has NO EFFECT on my G100.

Wired mic (Rode Lavalier via Rode Wireless TRS/TRRS adapter... Camera Pro App, audio source-->external mic) still works flawless.

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22 Posts

02-12-2019

Germany

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  • Posts: 22
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  • Message 47 of 81

Re:External Microphone Problem

2021-10-05, 11:37 AM

sorry, i cant test it yet. because my g100 is still at repair factory, since 2021-09-17!!!!!!! and i heared nothing, status "parcel arrived" not changed over 2 weeks. 

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45 Posts

08-26-2021

Brazil

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  • Message 48 of 81

Re:External Microphone Problem

2021-10-05, 14:19 PM

Just found out that Whatsapp, Facebook messenger and Telegram still can't send voice messages recording from external mic, the calls are ok, video calls and etc external mic working fine but can't record anything 🤔

Battery still amazing me, 6 hours using hard and still 67%

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2828 Posts

11-24-2020

India

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  • Message 49 of 81

Re:External Microphone Problem

2021-10-06, 8:48 AM

Hi All, 

 

I’m really sorry for the trouble you are going through. Until we receive the bug report we are unable to analyze or root cause of the issue. As requested above, please generate the bug report when you face this issue? So I can share this with the engineering team for further analysis. 

 

I look forward to your response.

 

Thanks

Sunitha



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45 Posts

08-26-2021

Brazil

48 Signins

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  • Posts: 45
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  • Message 50 of 81

Re:External Microphone Problem

2021-10-06, 16:48 PM
Sunitha mau you post here again the steps to generate bug reports? Thanks
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