Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G Phonesmoto g100
All Forum Topics
Options

26 Posts

08-17-2021

Germany

18 Signins

150 Page Views

  • Posts: 26
  • Registered: ‎08-17-2021
  • Location: Germany
  • Views: 150
  • Message 61 of 81

Re:External Microphone Problem

2021-10-13, 12:00 PM
I will check with BT attached if this won't work...what/how shall I test? I have a cheap soundlogic 80036 Headset with built in mic and a 3,5mm jack, probably for a additional mic (not sure if it is TRS or TRRS, I can check both)... What about hool up the BT connection test with no external mic on the headset, then with external mic and in addition have the TRRS adapter hooked inbetween? Which App? Just a Video with the internal camera app? I had problems having a WhatsApp call with a colleague last week, I used the headset
Reply
Options

45 Posts

08-26-2021

Brazil

48 Signins

580 Page Views

  • Posts: 45
  • Registered: ‎08-26-2021
  • Location: Brazil
  • Views: 580
  • Message 62 of 81

Re:External Microphone Problem

2021-10-13, 12:23 PM

@ SAB GmbH wrote:

I will check with BT attached if this won't work...what/how shall I test?I have a cheap soundlogic 80036 Headset with built in mic and a 3,5mm jack, probably for a additional mic (not sure if it is TRS or TRRS, I can check both)...What about hool up the BT connectiontest with no external mic on the headset, then with external mic and in addition have the TRRS adapter hooked inbetween?Which App? Just a Video with the internal camera app?I had problems having a WhatsApp call with a colleague last week, I used the headset

All my BT devices have mic, we can test a call, it worked here with video calls too PV if want to test

Reply
Options

45 Posts

08-26-2021

Brazil

48 Signins

580 Page Views

  • Posts: 45
  • Registered: ‎08-26-2021
  • Location: Brazil
  • Views: 580
  • Message 63 of 81

Re:External Microphone Problem

2021-10-17, 6:24 AM
Yesterday a friend come to my house with a brand new G100 and when he just finished his google account setup have the exactly same problem with external microphone. Updated everything and still with the problem. Working only in calls, video calls but can't sent any voice messay from messenger or Whatsapp or telegram. Tested his Motorola headphones, his BT headsets even .one too and nothing. What now?
Reply
Options

2828 Posts

11-24-2020

India

259 Signins

28601 Page Views

  • Posts: 2828
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 28601
  • Message 64 of 81

Re:External Microphone Problem

2021-10-18, 10:33 AM

Hi morgenmicha, Duagis

 

What is the exact issue you are facing presently? Is the external Mic not working for preloaded (Camera) and 3rd applications while recording video or audio? Also, could you please confirm what scenario/ set-up is not working and with what apps? So I can check and assist you accordingly. 

 

Thanks

Sunitha 



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

45 Posts

08-26-2021

Brazil

48 Signins

580 Page Views

  • Posts: 45
  • Registered: ‎08-26-2021
  • Location: Brazil
  • Views: 580
  • Message 65 of 81

Re:External Microphone Problem

2021-10-18, 10:58 AM

@ AgentSunitha wrote:

Hi morgenmicha, Duagis

 

What is the exact issue you are facing presently? Is the external Mic not working for preloaded (Camera) and 3rd applications while recording video or audio? Also, could you please confirm what scenario/ set-up is not working and with what apps? So I can check and assist you accordingly. 

 

Thanks

Sunitha 

Same scenario

Can't record from preloaded camera and 3rd apps like messenger, Telegram and Whatsapp but it works in calls and video calls.

When it is NOT a call or video call, the external microphone is just ignored by the system.

 

 

Reply
Options

22 Posts

02-12-2019

Germany

22 Signins

110 Page Views

  • Posts: 22
  • Registered: ‎02-12-2019
  • Location: Germany
  • Views: 110
  • Message 66 of 81

Re:External Microphone Problem

2021-10-18, 11:14 AM

same here... but support pretends that it's just a problem with third-party apps. is it not. in my case the problem first occurred with the motorola camera app.

now my device is at repair factory since 4 weeks and nothing happens. no report from the factory, no changing in status of repair... i am so dissappointed with motorola and the g100 now... 

Reply
Options

26 Posts

08-17-2021

Germany

18 Signins

150 Page Views

  • Posts: 26
  • Registered: ‎08-17-2021
  • Location: Germany
  • Views: 150
  • Message 67 of 81

Re:External Microphone Problem

2021-10-18, 13:26 PM

@morgenmicha mach da mal laut, denen würde ich die Bude zammenschreien am Telefon... Wo hast du das Gerät gekauft? Mach da Druck, am besten im Verkaufsraum und verlang umgehend eine Neugerät... mach dich nicht unglücklich, hab meiner Telekom-Tante auch gesagt, dass ich da kein Bock auf langes hin und her hab... 

Reply
Options

45 Posts

08-26-2021

Brazil

48 Signins

580 Page Views

  • Posts: 45
  • Registered: ‎08-26-2021
  • Location: Brazil
  • Views: 580
  • Message 68 of 81

Re:External Microphone Problem

2021-10-18, 13:30 PM

@ SAB GmbH wrote:

@morgenmicha mach da mal laut, denen würde ich die Bude zammenschreien am Telefon... Wo hast du das Gerät gekauft? Mach da Druck, am besten im Verkaufsraum und verlang umgehend eine Neugerät... mach dich nicht unglücklich, hab meiner Telekom-Tante auch gesagt, dass ich da kein Bock auf langes hin und her hab... 

After Salles being poor globally it seems...

Sad... Going to sell mine today to get a Poco F3 or F2 Pro

Reply
Options

45 Posts

08-26-2021

Brazil

48 Signins

580 Page Views

  • Posts: 45
  • Registered: ‎08-26-2021
  • Location: Brazil
  • Views: 580
  • Message 69 of 81

Re:External Microphone Problem

2021-10-18, 13:31 PM

@ SAB GmbH wrote:

@morgenmicha mach da mal laut, denen würde ich die Bude zammenschreien am Telefon... Wo hast du das Gerät gekauft? Mach da Druck, am besten im Verkaufsraum und verlang umgehend eine Neugerät... mach dich nicht unglücklich, hab meiner Telekom-Tante auch gesagt, dass ich da kein Bock auf langes hin und her hab... 

After Salles being poor globally it seems...

Sad... Going to sell mine today to get a Poco F3 or F2 Pro

Reply
Options

26 Posts

08-17-2021

Germany

18 Signins

150 Page Views

  • Posts: 26
  • Registered: ‎08-17-2021
  • Location: Germany
  • Views: 150
  • Message 70 of 81

Re:External Microphone Problem

2021-10-18, 13:32 PM

... it's clear and easy in germany by law, they have twice a chance to repair, then they need to refund or deliver a working unit.

4 weeks is way too long for an everyday-use-item...

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms