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1 Posts

07-20-2021

United Kingdom of Great Britain and Northern Ireland

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G30 WhatsApp camera image magnified

2021-07-20, 6:21 AM

Recently got the G30, and all is good but when using whatsapp app to take pics, it magnifiies and don't know why. Normal camera function works normal. Can anyone help ?

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1966 Posts

11-24-2020

India

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Re:G30 WhatsApp camera image magnified

2021-07-20, 10:46 AM

@ NMW wrote:

Recently got the G30, and all is good but when using whatsapp app to take pics, it magnifiies and don't know why. Normal camera function works normal. Can anyone help ?

 

Hi, 

 

Welcome to Motorola Forums. Sorry to know about this. Let me check and help you here. I would suggest you try restarting the phone and check. If you still face the same, check any pending update available for the application, if yes, update the application(Open Play Store>>Update the app). Try clearing the application Cache(Settings>>Apps & Notification>>See All Apps>>WhatsApp>>Force stop>>Click ok>>Storage>>Clear Cache) and check. If that does not help, try uninstalling and reinstalling the application. I hope that helps! If not, I would suggest you report this to the application developer/application support for further assistance. 

 

Thanks

Sunitha



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243 Posts

02-10-2017

Portugal

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Re:G30 WhatsApp camera image magnified

2021-07-20, 11:52 AM

hi there,

 

It hapened the same on my wife´s Moto G50 bought recently.

 

Try to do the following procedure:

 

Search for an older version of whatsapp on google. Install it. It eventually upgrade to the current version but the problem will be solved.

 

Hope it works, at least it worked on the G50

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