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6 Posts

07-03-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 12

I dropped my moto g30 and now it isn't working...

2021-07-03, 19:34 PM

Hi I brought a new Moto g30 a few days ago, then I dropped it and since then it isn't working. Won't even charge. I stupidly thought I didn't need extended cover. What are my options now? From John in the UK

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 2 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-04, 12:29 PM

Hi Johnie2054

 

Sorry to hear what happened. I suggest checking your repair options here in this link. Please let me know if you need further assistance. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

07-03-2021

United Kingdom of Great Britain and Northern Ireland

4 Signins

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  • Posts: 6
  • Registered: ‎07-03-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 3 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-04, 13:17 PM

Hi Rich, I filled in the form, and was okay until the final page, when it crashed and it said I should try again later. Then when I do it said the phone is already submitted for repair, even though I have no idea where to send it to? I wasn't told!

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
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  • Message 4 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-04, 14:54 PM

Hi Johnie2054

 

Can you check your email if you have received any confirmation? If you haven't received any confirmation, you can reach us out here and we'll check if the repair pushed through. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

07-03-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 6
  • Registered: ‎07-03-2021
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  • Message 5 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-04, 17:14 PM

Hi Rich, thanks but I already emailed and tweeted you once already. Please respond to these messages, in order to take this matter toward, okay?

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6 Posts

07-03-2021

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 6
  • Registered: ‎07-03-2021
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  • Message 6 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-04, 17:31 PM

Yes, I haven't had a confirmation email ... ?

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1992 Posts

11-24-2020

India

210 Signins

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  • Posts: 1992
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  • Message 7 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-05, 14:08 PM

@ Johnie2054 wrote:

Hi Rich, thanks but I already emailed and tweeted you once already. Please respond to these messages, in order to take this matter toward, okay?

 

Hi John, 

 

Sorry for the inconvenience caused. I would request you go through the link here and contact the support team. They will help you with the repair assistance. I hope that helps! Please do let me know if you face any issues, so I try my best to help you.

 

Thanks

Sunitha



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6 Posts

07-03-2021

United Kingdom of Great Britain and Northern Ireland

4 Signins

15 Page Views

  • Posts: 6
  • Registered: ‎07-03-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 8 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-05, 19:50 PM

Okay thanks Sunitha,

I've got the address now, my aim is to send it back tomorrow and see what they say, I don't mind spending extra on it, if they can fix it? Or maybe it is still under warranty? I'll see what they say? John.

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1992 Posts

11-24-2020

India

210 Signins

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  • Posts: 1992
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22055
  • Message 9 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-06, 7:48 AM

@ Johnie2054 wrote:

Okay thanks Sunitha,

I' got the address now, my aim is to send it back tomorrow and see what they say, I don' mind spending extra on it, if they can fix it? Or maybe it is still under warranty? I' see what they say? John.

 

Hi John, 

 

You are most welcome. I'm glad that you found the address. Yes, please send the device for repair. The service team will diagnose the device and help you in fixing the issue. I would like to inform any physical/liquid damage will not be covered under warranty. Please don't hesitate to post again in case you need further assistance. We are here to help! 

 

Thanks

Sunitha



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2 Posts

07-11-2021

India

1 Signins

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  • Message 10 of 12

Re:I dropped my moto g30 and now it isn't working...

2021-07-11, 14:39 PM

Go to a service centre and get it repaired.

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