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46 Posts

07-12-2020

India

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  • Message 1 of 9

Optimised charging

2021-08-30, 17:09 PM

Hey there!

I own a Moto G30 (ofc)

And it has something called "optimised charging", it's a pretty useful feature.. but the pattern it has learnt for me is pretty stupid.. and doesn't let me charge my phone in the day..

Ofc I can just turn it off but I wanna use such a handy feature..

So please let me know how I could clear whatever pattern it has learnt about me..

 

 

 

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6008 Posts

10-05-2016

United States of America

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  • Message 2 of 9

Re:Optimised charging

2021-08-30, 20:02 PM

Hi @ Akshat 27 ,

 

Thanks for reaching out to us regarding your phone's charging. We'll try our best to help.  We'll ask some questions for some clarifications.

 

To confirm, is it really not charging in the day? or it only charges up to 80%? 

Can you tell us more details?

 

Let us know.

 

Regards,
Jess
Motorola Support

 

 

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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46 Posts

07-12-2020

India

41 Signins

320 Page Views

  • Posts: 46
  • Registered: ‎07-12-2020
  • Location: India
  • Views: 320
  • Message 3 of 9

Re:Optimised charging

2021-08-30, 23:56 PM

Yup that's exactly what it is..

In the day it hits 80% and slows down extremely, now I know this is what optimised charging is supposed to do but the thing is, it's optimising at the wrong time.. I don't want it to limit the charging in the day time, I always gotta press the "charge now" button it just isn't working att eh correct time..

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6008 Posts

10-05-2016

United States of America

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  • Message 4 of 9

Re:Optimised charging

2021-08-31, 14:51 PM

@ Akshat 27 wrote:

Yup that's exactly what it is..

In the day it hits 80% and slows down extremely, now I know this is what optimised charging is supposed to do but the thing is, it's optimising at the wrong time.. I don't want it to limit the charging in the day time, I always gotta press the "charge now" button it just isn't working att eh correct time..

 

Hi @ Akshat 27 ,

 

I understand your feedback about this feature. This is how optimized charging works. We'll pass this feedback along to our team.

 

Regards,
Jess
Motorola Support

 

 

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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46 Posts

07-12-2020

India

41 Signins

320 Page Views

  • Posts: 46
  • Registered: ‎07-12-2020
  • Location: India
  • Views: 320
  • Message 5 of 9

Re:Optimised charging

2021-08-31, 15:16 PM

Hey, basically my question is, can I somehow reset whatever pattern it has learnt for me..?

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6008 Posts

10-05-2016

United States of America

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  • Message 6 of 9

Re:Optimised charging

2021-08-31, 21:34 PM

@ Akshat 27 wrote:

Hey, basically my question is, can I somehow reset whatever pattern it has learnt for me..?

Hi @ Akshat 27 ,

 

Thanks for following up. You can try to turn this feature off for a day and then turn it back on to start over. Then, you can now set a charging schedule.

 

To do this:

  1. Go to Settings > Battery.

  2. Touch Optimised charging.

  3. Turn Scheduled charging on.

  4. Enter times to Start and End if fully charged.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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46 Posts

07-12-2020

India

41 Signins

320 Page Views

  • Posts: 46
  • Registered: ‎07-12-2020
  • Location: India
  • Views: 320
  • Message 7 of 9

Re:Optimised charging

2021-09-01, 2:26 AM

Hm, alright, I'll try turning it off for a day or two, but I can't "enter" the time for it start and end..

 

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6008 Posts

10-05-2016

United States of America

696 Signins

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  • Posts: 6008
  • Registered: ‎10-05-2016
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  • Message 8 of 9

Re:Optimised charging

2021-09-01, 17:58 PM

@ Akshat 27 wrote:

Hm, alright, I'll try turning it off for a day or two, but I can't "enter" the time for it start and end..

 

 

Hi @ Akshat 27 ,

 

We appreciate you let us know what you have observed. Can you tell us exactly why you can't enter the time for the start and end? 

Can you show us a sample screenshot showing what is on the settings?

 

We'd like to know more details.

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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46 Posts

07-12-2020

India

41 Signins

320 Page Views

  • Posts: 46
  • Registered: ‎07-12-2020
  • Location: India
  • Views: 320
  • Message 9 of 9

Re:Optimised charging

2021-09-02, 0:50 AM

Here, can't change anything here except switching it on or off...

Screenshot_20210902-061949.png
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